IT Support Analyst OR IT Support Consultant – Extended Technical Support

Overview

Information Technology Services intends to hire either an IT Support Analyst (PIC1) or an IT Support Consultant (PIC2) based on the qualifications of the successful candidate. These onsite positions are not eligible for University sponsorship for employment authorization.

Extended Technical Support, part of IT Services at the University of Iowa, provides direct support, consultation, guidance, and training to users and identifies technical solutions. These roles are responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in both Windows PC and Macintosh environments.

• Collaborating with colleagues to design, install, and configure hardware and software solutions.
• Applying security patches and maintaining operational integrity of systems.
• Providing basic training to end users on supported systems.
• Administering public resources areas, ensuring a seamless experience for all.
• Explaining technical concepts to non-technical customers in a clear and friendly manner.
• Maintaining accurate software and hardware inventory records.
• Being a go-to resource for resolving IT-related issues promptly and effectively.

These positions are on-site. There is an expectation that the individual will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to a welcoming environment.

For a detailed job description of either position listed above, please email Melanie Bell at melanie-bell. Applications require uploading:

• Resume
• Cover letter

You must indicate in your cover letter the classification (IT Support Analyst or IT Support Consultant) you wish to be considered for or indicate both. Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Up to 5 professional references may be requested later in the process. For questions, contact melanie-bell.

IT Support Analyst

• Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support.
• Professional support experience (typically 6 months – 1 year) with relevant technologies.
• Experience supporting Windows desktops and laptops.
• Experience supporting printers, multi-function devices, etc.
• Experience supporting mobile devices (smartphones, tablets, etc.).
• Ability to identify and troubleshoot computer systems and network performance and recommend corrective actions.
• Excellent written and oral communication skills.
• Excellent interpersonal, customer service, and teamwork skills.
• Ability to routinely move and transport computer equipment up to 50 pounds.

• Desirable Qualifications:
  • Valid US driver’s license and ability to meet UI fleet safety requirements.
  • Experience supporting Apple computers and laptops.
  • Knowledge of Active Directory Users and Computers and Group Policy Management Console.
  • Experience with MECM or other desktop management tools.
  • General knowledge of ITS services and campus IT environment.

IT Support Consultant

• Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support.
• Professional support experience (typically 1-3 years) with relevant technologies.
• Experience supporting Windows desktops and laptops.
• Experience supporting printers, multi-function devices, etc.
• Experience supporting mobile devices (smartphones, tablets, etc.).
• Ability to identify and troubleshoot computer systems and network performance and recommend corrective actions.
• Excellent written and oral communication skills.
• Excellent interpersonal, customer service, and teamwork skills.
• Ability to routinely move and transport computer equipment up to 50 pounds.

• Desirable Qualifications:
  • Valid US driver’s license and ability to meet UI fleet safety requirements.
  • Exper…