Clinic Services Specialist - IRL

Overview

University of Iowa Health Care - Iowa River Landing is seeking a 100% Clinic Services Specialist
. This position is responsible for scheduling patient appointments and visits in multiple outpatient clinics following the guidelines set forth by IRL and Patient Appointment Center (PAC). Participates in daily phone coverage for several departments utilizing the resources available to maintain the Ambulatory Care Services “Standards of Excellence”. Upholds IRL and the Patient Appointment Center best practices and is accountable for performing these tasks.

Serves as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned.

• Responsible for scheduling patient appointments and visits in multiple outpatient clinics using the EPIC system.
• Assists with problem solving of scheduling issues.
• Follows the scheduling policies to facilitate all patient appointments.
• Attends scheduling staff meetings.
• Provides scheduling coverage in staff absence.
• Provides back up for outpatient scheduling departments performing scheduling maintenance functions as deemed necessary.
• Coordinate’s provider schedules (Master schedules, daily templates and clinic closures) for clinics as assigned.
• Notifies the Patient Appointment Center and the scheduling department’s frontline supervisors of scheduling issues.
• Serves as an intermediary between patients, frontline staff and nursing personnel concerning scheduling concerns and medical needs.
• Negotiates appointments with patients and other departments.
• Negotiates schedule changes with providers and communicates changes with staff/supervisors.
• Explains the scheduling policies to other schedulers as needed through written and oral communications.
• Collaborates with peers and co-workers to enhance the delivery of health care.
• Provides feedback to management on means to achieve goals and resolve service issues.
• Attends scheduling staff meetings. Collaborates with peers and co-workers to enhance the delivery of health care.
• Contributes ideas and seeks ways to improve assigned processes. Provides feedback to management on means to achieve goals and resolve service issues.
• May provide training and functional supervision for check-in/check-out services and students/temporary staff.
• May analyze, monitor and report financial data, information and reports.

• Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
• Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
• Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
• Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
• Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

For a full job description, please send an e-mail to the contact listed below.

University of Iowa Health Care —recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is:
Changing Medicine. Changing Lives.®

University of Iowa Health Care–Iowa River Landing offers the world-class, academic-level medicine you expect from UI Health Care in a convenient medical office building that…