Medical Support Assistant

Overview

The Medical Support Assistant (MSA) serves in the Specialty Care Service Line for the Iowa City VA Health Care System at the Iowa City Campus. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with PC applications as well as numerous Vista applications.

• Scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage.

Monday - Friday, 8:00am - 4:30pm

• Recruitment Incentive (Sign-on Bonus):
  Not authorized
• Permanent Change of Station (Relocation Assistance):
  Not authorized
• Pay:
  Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
• Paid Time Off: 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior military service experience.
• Parental Leave:
  After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy:
  After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Retirement:
  Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Insurance:
  Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
• Telework:
  Not available
• Virtual:
  This is not a virtual position.
• Functional Statement #: 00000
• Permanent Change of Station (PCS):
  Not authorized