Clerk III – UI Health Care Urbandale REI​/Specialty

Overview

The University of Iowa Health Care is seeking a Clerk III to provide front desk reception duties for our Urbandale location, such as REI/IVF and Specialty. This role is responsible for checking in and checking out patients, as well as scheduling clinic appointments. This is a high-volume public contact position requiring multi-tasking skills and the ability to answer multi-line phones to assist external and internal customers.

• Gathers demographic data information and enters into the hospital EPIC system.
• Gathers the referring entity, primary care provider(s), and other healthcare providers’ information and enters into the hospital EPIC system.
• Performs proper name search procedures as outlined in Policy and Procedures Manual.
• Alternates with other scheduling clerks in responding to telephone calls and assisting patients, physicians, specialty nurses, and other healthcare providers at the Scheduling desk. Assumes duties of schedulers and/or receptionists during their absences.
• Maintains effective communication with appropriate divisions.
• Performs miscellaneous clerical duties as assigned.

• Welcoming
• Excellence
• Collaboration
• Accountability
• Respect
• Empowerment

• Percent of Time: 50% (20 hours per week)
• Pay Grade: 08
• Schedule:
  
  Monday – Friday, variable hours between 7:30 AM – 5:00 PM. No weekend, no holidays, no on call.
• Location:
  
  Urbandale, IA (and surrounding clinics based on clinical need/hours)

• Regular position located in Urbandale, Iowa (and surrounding clinics based on clinical need/hours)
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• For more information about Why Iowa?

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

• Public Contact/Customer Service experience.
• Driver's License and ability to meet UI Fleet Safety Standards
• Availability to provide support to other departments and clinical locations based on clinical need/hours

• Medical Terminology
• Experience with EPIC
• Customer service and direct patient experience in a healthcare setting
• Demonstrated excellent written/verbal communication
• Basic computer skills desired
• Experience with scheduling in a healthcare setting
• Strong data entry skills with high attention to accuracy and detail

In order to be considered, applicants must upload a resume and plain text cover letter that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Jiberle-Mustefa.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.

• Classification
  
  Title:
  
  Clerk III
• Appointment Type:
  Merit
• Schedule:
  
  Part-time
• Compensation:
  Pay Level 8

• Organization:
  Healthcare
• Contact Name:
  Jiberle Mustefa
• Contact Email:
  Jiberle-Mustefa