Clinic Services Specialist - Temp​/Cancer Center

The Holden Comprehensive Cancer Center is looking to hire a temporary, hourly Clinic Services Specialist to manage scheduling and reception duties across multiple outpatient clinics using the EPIC system. The role supports patient flow, financial processing, and coordination across the Cancer Center.

• Schedule patient appointments and coordinate with other University of Iowa Health Care departments, ensuring compliance with established guidelines.
• Answer incoming clinic calls, field inquiries, schedule appointments, route calls, and relay messages appropriately in a high‑volume environment.
• Provide reception coverage by assisting with patient check‑in, greeting patients, updating personal and insurance information, and ensuring all required documentation is signed.
• Facilitate patient flow through the clinic and hospital using the Epic Department Appointments Report, directing patients and providing parking validation.
• Collect patient insurance co‑payments at check‑in, close daily batches, print paperwork, and complete variance reports in accordance with Iowa Healthcare policies.
• Maintain a personal cash drawer following University of Iowa policies and guidelines.
• Resolve immediate scheduling issues by working directly with the clinical supervisor and notifying the supervisor of unresolved issues.
• Serve as an intermediary between patients and nursing personnel regarding scheduling concerns and medical needs.
• Coordinate appointments for other Iowa Healthcare departments as needed.
• Contribute ideas and seek ways to improve assigned processes.
• Potential to float to all cancer clinics and infusion suites based on business needs.
• Perform other duties as assigned.

Monday – Friday; flexible within the hours of 7:30 am – 5:30 pm; 25–40 hours per week.

$20.39 per hour.

• Bachelor’s degree or an equivalent combination of education and experience.
• Minimum six months of clerical administrative work.
• Experience in customer service.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to work as a cooperative team member.
• Proficiency in computer software applications, including Microsoft Office Suite.

• Demonstrated attention to detail.
• Excellent organizational skills.
• Experience working with EPIC.
• Knowledge of medical terminology.
• Experience working with data.
• Experience in an outpatient healthcare setting.
• Demonstrated ability to resolve issues related to customer concerns or workflow changes and challenges.

SARAH J WALDSCHMIDT
Phone: 319‑467‑6149
Email: sarah-waldschmidt

Please email your most recent resume and cover letter to Sarah Waldschmidt, HR Coordinator with the Holden Comprehensive Cancer Center. Include the job posting number (155242) in the email subject line.