Client Relationship Consultant ; Banker - Southwest Iowa

Overview

At U.S. Bank, we’re on a journey to do our best. We help customers and businesses make better financial decisions and support communities to grow and succeed. This role focuses on building relationships with clients, delivering excellent service, and promoting digital banking options with a prudent, customer-first approach. A career with U.S. Bank offers opportunities to grow, learn new skills, and excel from Day One.

Job Title: Client Relationship Consultant. Sign-On Bonus: $1,500.

• Build and foster relationships with clients through proactive outreach and follow up, learning about their financial needs and channel preferences.
• Assess customer needs and provide counsel on available deposit and loan products and services; educate clients on digital products and self-service options.
• Open new consumer and business accounts, complete service requests, and submit credit applications as appropriate.
• Maintain knowledge of consumer and business banking products and services, including digital channels, and ensure a consistent optimal client experience.
• Collaborate with branch team members and partners to serve clients effectively and with operational excellence and accuracy.
• Identify solutions for new and existing clients based on their needs and engage accordingly.
• Provide guidance and demonstrations of digital banking tools to help meet clients’ financial goals.

This position requires National Mortgage Licensing System (NMLS) registration under the SAFE Act of 2008 and Regulation Z. The process includes a criminal background and credit check. Failure to meet or maintain NMLS registration requirements may result in offer rescission or employment termination.

• High school diploma or equivalent
• Typically has a minimum of three to four years of job-related retail banking experience or a combination of experience and commensurate training

• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital-first mindset
• Demonstrated basic proficiency in making appropriate recommendations that meet customer needs both reactively and proactively
• Experience in the financial services industry preferred

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers team members’ whole selves and what may be needed to thrive in and outside work. Benefits are designed to help you and your family boost health, protect financial security, and provide peace of mind. Benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law

Review full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify: U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by…