Customer Service Representative

Job Title

Customer Service Representative

Com For Care  Home Care (Raleigh, NC)

Club Manager

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answer phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and update member account information.
• Facilitate member services issues and questions and forward to the Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

• Customer Service: communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Listening: actively listen to customers, empathize, and work together to solve problems.
• Problem Solving: recognize, define, analyze relevant information, encourage alternative solutions, plan resolutions, and seek assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions and use appropriate language.
• Communication: communicate questions, concerns, or issues to a supervisor in a timely manner.

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
  
  Must be able to lift up to 50 lbs less than 30% of the time.

• Employee discounts.
• Flexible schedule.
• Opportunity for advancement.
• Training & development.
• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.