Customer Service Representative Nights and Weekend

Customer Service Representative (Nights & Weekend)

Location:

Com For Care  Home Care – Raleigh, NC

Reports to:

Club Manager

Status:
Full Time/Part Time/Non‑Supervisor/Non‑Exempt

Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

• Greet and meet potential members, providing a great customer experience.
• Handle front desk related tasks: answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Take information calls and tours.
• Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member service issues and questions and forward to Clinic Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

• Customer Service: communicate and interact with customers in a way that exceeds their wants and needs.
• Listening: actively listen to customers, empathize, and work together to solve the problem.
• Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: be able to communicate questions, concerns or issues to a supervisor in a timely manner.

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Seniority level:
Entry level.

Employment type:

Full-time. Job function:
Other. Industries:
Hospitals and Health Care.