Hospital Communications Specialist - Medical Center ; 3rd Shift

Hospital Communications Specialist - Medical Center Downtown (3rd Shift)

University of Iowa Health Care is seeking a Hospital Communications Specialist to coordinate emergency communication responses, screen and direct hospital paging and call center communications, and maintain the hospital paging system and related hardware and software.

• Coordinate response of internal and external staff to multiple types of emergency situations.
• Facilitate medical communications during emergency situations.
• Execute hospital-wide communication procedures for major system outages, inclement weather, and disaster situations.
• Monitor alarms and provide emergency escalation for alarms.
• Maintain the release of information status in the patient profile in the hospital inpatient directory.
• Assist users with service and information related to communication technologies.
• Provide call processing and on‑call services for outside and affiliated agencies.
• Screen calls and direct communications among faculty, staff, students, patients, visitors, law enforcement agencies, and the general public.
• Place long distance and international calls.
• Establish multiple‑party conference calls and monitor calls.
• Respond to incoming calls on the Telecommunications Device for the Deaf.
• Operate and maintain the Amcom call processing system.
• Operate and maintain the Hospital Paging System and Pagers.
• Understand and apply basic knowledge of computer technology and various software packages.
• Maintain unit quality control.
• Provide input in the development of unit policies and procedures.
• Perform job functions efficiently and effectively.
• Complete other duties as assigned.

• High school graduation or equivalent.
• Any combination of clerical experience and/or college or university coursework equivalent to two years of full‑time employment.
• Experience (typically 3‑6 months) in a call center or equivalent communications environment using computerized systems and involving responses to immediate decision and action demands.
• In‑depth knowledge of unit, department and institutional routines, functions, policies, procedures and forms.
• Knowledge of medical terminology.
• Knowledge of telecommunication systems and ability to operate systems efficiently.
• Skill in utilizing a computer, software, online systems, and conventional office equipment.
• Ability to communicate effectively with patients, visitors, staff, public in a variety of situations.
• Ability to work in a high intensity environment.
• Ability to prioritize work assignments and daily tasks.
• Ability to read, interpret and accurately execute oral and written instruction and exercise judgment in its application.
• Ability to document information timely and accurately.
• Ability to work effectively in a noisy environment.
• Good hand‑eye coordination, manual dexterity, and ability to execute oral and written instructions.

Grade: 10
Salary: $42,699.60 per year

During Initial Training: 0800 – 0500 Mon‑Fri
During Continued Training: 1500 – 2130 Mon‑Fri
Schedule After Training: 2200 – 0630 Mon‑Fri (including occasional holidays)
Flexibility for coverage and on‑call as necessary.

University of Iowa Health Care Downtown Campus – 500

E. Market St., Iowa City, IA 52245

Merit

Contact Name:
Kandis O'Donnell
Email:
Kandis-ODonnell

This position is not eligible for University sponsorship for employment authorization.

Applicants must upload a resume. This job may be filled any time after the posting period has ended.