Medical Support Assistant; Advanced

Position: Medical Support Assistant (Advanced)
The Advanced Medical Support Assistant (AMSA) serves as an administrative support member of the Caregiver Support Program (CSP), which provides services to caregivers of Veterans enrolled in VA Healthcare at the Iowa City VA Medical Center. The AMSA supports program operations by coordinating administrative processes, managing data, and facilitating communication between caregivers, Veterans, and interdisciplinary team members.

NOTE:

The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.

Functions or Scope of Assigned Duties:

* Serves as the initial point of contact for inquiries related to the Caregiver Support Program (CSP), providing accurate information and appropriately routing complex issues to designated staff.

* Coordinates scheduling of appointments, consultations, and follow-up visits for Veterans and caregivers in compliance with Veterans Health Administration (VHA) guidelines.

* Utilizes VA systems (e.g., VistA, CPRS, CARMA) to enter, update, and retrieve patient and caregiver data; monitors consults and program applications to ensure timely processing.

* Tracks and reports program activities, including caregiver engagement, referrals, and resource utilization; assists with data collection and preparation of reports for program evaluation and leadership review.

* Reviews incoming data for accuracy and completeness, performs basic analyses, and compiles reports for CSP leadership and Veterans Integrated Service Network (VISN) offices.

* Prepares and manages documentation, including correspondence, meeting materials, and operational records, scans and uploads documents into CARMA and other VA systems.

* Maintains program resources, such as manuals, directives, and reference lists; ensures adherence to VA policies and procedures.

* Responds to telephone calls and secure messages, triaging requests, prioritizing urgent needs, and independently resolving routine issues.

* Coordinates logistics for meetings, trainings, and caregiver events, including preparation of agendas and distribution of materials.

* Assists with financial tracking, including monitoring program expenses and preparing related reports for CSP leadership.

* Provides timekeeping support, serving in both primary and backup roles to ensure accurate and timely reporting.

* Performs additional administrative duties as assigned to support the Caregiver Support Program team and organizational objectives.

Work Schedule:

Monday - Friday, 7:30am - 4:00pm or 8:00am - 4:30pm

Telework:
Not available.

Virtual:
This is not a virtual position.

Functional Statement #: 00000

Relocation/Recruitment

Incentives:

Not authorized

Permanent Change of Station (PCS):
Not authorized