Customer Advisor

Job Description

Hourly rate: £12.40 – £14.13 across selected London locations, increasing after 6 months.

Joining Boots as a Customer Advisor is a great opportunity for new entrants or those with retail experience looking for a fresh challenge.

You will work onsite, reporting to the Assistant or Store Manager. Your responsibilities may include working the tills, advising customers, or handling back‑shop duties.

• Help customers and put them at ease – listen, answer questions, offer great advice on products, recommend items or a basket.
• Familiarise yourself with in‑store offers and schemes, and promote them.
• Ensure the store runs smoothly – displayed products, great till service, assist with stock.
• Collaborate with the team to maintain a clean, presentable store.
• Receive award‑winning training accredited by the Institute of Customer Service.

• Full training provided; we look for people who excel in a varied, fast‑paced environment.
• Effective communication and listening skills.
• Enjoy teamwork and promote a collaborative dynamic.
• Understand that small actions make the biggest difference in customer interactions.
• Desire to be an ambassador for Boots and help customers find the best products.

• Experience in customer care and delivering great customer service (not essential).

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for new parents or adopters
• Flexible benefits scheme
• Access to free 24/7 counselling and support via TELUS Health, Employee Assistance Programme.

We foster a working environment where consideration and inclusivity help everyone to be themselves and reach full potential. Boots is proud to be an equal opportunity employer, passionate about diversity and a positive, inclusive environment.

If your application is successful, you will be invited to an in‑store interview within the next 14 days. We are open to discussing part‑time and job‑share options. If you need any reasonable adjustments during the application or interview, we are happy to provide them.