Customer Service Executive

Job Title: Customer Service Executive

Location: Inverness

Salary: £24,500 - £25,000 per annum

Job Type: Permanent & Full time (35 hours per week)

• Respond to customer enquiries via phone, email and web chat, understanding their needs and recommending suitable services.
• Guide customers through the onboarding process, including scheduling installations and setting up accurate customer accounts.
• Manage and maintain your customer pipeline while meeting service and performance targets.
• Provide ongoing support to customers who may need additional assistance before their service is fully operational.
• Work collaboratively with internal teams such as Finance and Field Engineering to ensure a smooth customer experience.
• Assist with responding to customer queries and interactions across social media channels where required.

• Essential
  • Previous experience in a call centre or office-based customer service role.
  • Strong communication skills and a customer-focused approach.
  • Ability to manage multiple enquiries while maintaining a high standard of service.
  • Comfortable working as part of a team to achieve shared goals.
• Desirable
  • Experience with in utilities, telecommunications or a similar service led industry.

• Salary: £24,500 - £25,000 per annum
• Benefits: Company benefits package including holiday and pension
• Working pattern: 35 hours per week, including some early evening shifts (up to 8pm) and occasional Saturdays (9am5pm, approximately 1 in
  3)
• Career development: Opportunity to grow within a supportive and expanding organisation

• Friendly, approachable and naturally customer focused.
• A strong communicator who enjoys helping people and solving problems.
• Organised, proactive and able to manage tasks efficiently in a fast paced environment.

For more information, contact Lauren at Global Highland.