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Customer Success Mgr./ CSM Customer Service Rep

Onboard Customer Experience Leader — Lead & Inspire Teams

Job in Inverness, Highland, IV1 9AQ, Scotland, UK
Listing for: London North Eastern Railway
Full Time position
Listed on 2026-01-29
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A progressive train operating company in Scotland is seeking a Customer Experience Leader to lead an onboard team. This role involves delivering exceptional service, ensuring customer comfort, and supporting the Train Manager. Candidates should possess leadership experience and be passionate about customer service. The position requires flexibility for shifts, knowledge of ticketing, and a CIEH Level 2 Food Hygiene qualification.

Enjoy benefits including travel discounts and a generous pension scheme.
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