ServiceNow CMDB Administrator, Senior

Genesis
10 is seeking a Service Now Configuration Management Database (CMDB) Analyst for a 6-month contract-to-hire assignment with a client in MN. This position will work 100% remotely.

Compensation: $100.00 - $109.00 per hour, W2, depending on skill and experience level.

About the Role:
The CMDB Analyst will be responsible for managing and maintaining the Configuration Management Database (CMDB) to ensure accurate and reliable data for IT service management processes.

• CMDB Management:
  Maintain and update the CMDB, ensuring data accuracy and completeness. Provide direction for the Common Service Data Model (CSDM), including Asset, CMDB, Service, Asset & Configuration Management (SACM), Discovery & Service Mapping, Application Portfolio Management (APM). Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMDB.
• Data Analysis:
  Analyze CMDB data to identify trends, discrepancies, and opportunities for improvement. Design automated processes for gathering, populating, and maintaining CMDB data.
• Process Owner:
  Develop and implement processes, procedures, and documentation for CMDB data collection, validation, and maintenance.
• Collaboration:
  
  Work closely with IT teams, including Service Desk, Infrastructure, and Application teams, to ensure CMDB data is accurate and up-to-date and resolve ongoing Change, Configuration, or Problem issues.
• Reporting:
  Generate and deliver regular reports on CMDB key performance metrics (KPIs) such as: status, data quality, compliance, and other key metrics and identify opportunities for improvement.
• Compliance:
  Ensure CMDB processes comply with industry standards and best practices, such as ITIL. Subject Matter Expert (SME) for the organization on Configuration Management services, concepts, policies and procedures, and assigned work.
• Training:
  Provide training and support to IT staff on CMDB processes and tools, including CHS ITIL Certification, New Employee Orientation, etc.

• Manage day to day activities, including establishing priorities and work assignments
• Track compliance for CMDB policies and procedures
• Review health and status of integrations and credential management systems
• CI Remediation including duplicates, malform data, and custom attributes
• Resolve and/or expedite CMDB compliance issues, including:
  Incident, Change, or Request
  • Facilitate CMDB audits, including SOX, COBIT, PCI, etc.
  • Communicate and engage business and IT management to encourage CMDB efforts and value proposition
  • Comply with client security standards for credential rotation, alias creation, and security requirements for required annual attestation
  • Engage with strategic projects to ensure required delivery of required Configuration Management Systems (CMS) functionality within project time frames
  • Review and approve changes to CMS infrastructure, where applicable
  • Mentor the organization on CMDB services, concepts, policies and procedures
• Configuration Control Board (CCB) Chair and enacts changes, as directed
• Engage with DSMP to collaborate, provide, or approve requirements, use cases, user stories, etc. in support of new or improving functionality of the Configuration Management Systems (CMS)
• Other duties as assigned

• Education:
  
  Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience:
  
  Minimum of 3 years of experience in IT Service Management (ITSM), with a focus on CMDB management, ITSM, CSDM, Service Now, Agile Methodology, Dev Ops.
• Skills:
  • Strong analytical and problem-solving skills
  • Excellent attention to detail
  • Proficiency in CMDB tools and software
  • Knowledge of ITIL processes and best practices
  • Strong communication and interpersonal skills
  • Ability to collaborate effectively throughout the IT organization
• Certifications:
  
  ITIL Foundation certification preferred

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis
10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis
10 provides access to many Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis
10 has been recognized as a Top Staffing Firm in the U.S., as the Best Company for Work-Life Balance, and as the Best Company for Career Growth, Diversity, and for…