Vice President of Security

Overview

We are hiring a Vice President Security and this role you will work closely with our General Manager of Halo Sports & Entertainment to serve as the senior leader and subject-matter expert on all security and guest-facing operational matters across Intuit Dome Kia Forum and other Halo Sports & Entertainment venues. You will own the vision and execution for a holistic event-day operation that integrates physical security hospitality and technology to deliver a seamless and memorable experience for fans clients partners performers and teams.

The Intuit Dome home of the Los Angeles Clippers is redefining what fans expect from live sports and entertainment. The Kia Forum a historical landmark in Inglewood is the only arena-sized venue in the country dedicated to music and entertainment. Across every entity and every event we bring together thousands of guests hundreds of team members and complex technology and security systems that must perform at an elite level.

• Security all physical security emergency preparedness credentialing and risk management.
• Fan Experience hosts who are positioned throughout the arena to welcome fans answer questions and help them navigate the building.
• Tech Hosts front-line tech-savvy team members supporting mobile ticketing app support access control and other fan-facing technologies.
• Provide overall leadership and strategic direction for Security Fan Experience and Tech Host operations across all Intuit Dome events with support / coordination for Kia Forum and other Halo Sports & Entertainment properties as assigned.
• Create and manage departmental operating plans staffing models and budgets; track performance against KPIs related to safety fan satisfaction response times and operational efficiency.
• Lead mentor and develop a diverse leadership team (e.g. Directors / Managers of Security Fan Experience Tech Hosts) and their respective event-day teams.
• Serve as senior event executive and primary security & operations lead for high-profile high-risk and high-visibility events.
• Plan develop and implement programs to ensure the safety and security of all guests employees performers athletes VIPs elected officials executive management service partners and clients.
• Maintain update and test Emergency Operating Plans (EOPs) and related policies including evacuation shelter-in-place severe weather and other incident response procedures.
• Oversee operations of critical state-of-the-art CCTV access control intrusion detection and incident management systems within the Command Center and Loading Dock ensuring they are fully integrated with event operations and Tech Host support.
• Establish and maintain relationships with local city state and federal agencies to ensure effective communication coordination and compliance with all applicable codes regulations and best practices.
• Lead the Fan Experience function responsible for ushers / hosts positioned throughout the arena to welcome guests assist with seating and provide proactive support and information.
• Define and maintain the service culture standards for the building aligning Fan Experience behaviors with Halo Sports & Entertainment and LA Clippers values.
• Ensure Fan Experience staffing models positions and zones align with ingress / egress plans concourse flow premium experiences and key fan way finding points.
• Oversee the development and execution of comprehensive training programs focused on hospitality problem-solving accessibility emergency procedures and fan communication.
• Oversee the Tech Host function responsible for mobile scanning access control app support digital way finding and other technology-enabled guest interactions.
• Support the design and maintenance of SOPs and digital reference tools that enable Tech Hosts to resolve common guest issues quickly and accurately.
• Ensure Tech Hosts provide real-time feedback on technology performance guest pain points and emerging issues feeding directly into post-event reviews and platform improvements.
• Collaborate with GM Booking Event Production Building Operations Ticketing Concessions Parking and other departments to develop and execute comprehensive event operations plans.
• Ensure alignment of security Fan Experience and Tech Host staffing with event type attendance risk profile and specific promoter / league / artist requirements.
• Conduct detailed post-event debriefs that incorporate data and feedback from Security Fan Experience Tech Hosts and other internal and external partners; implement improvements in a timely manner.
• Recruit hire train and develop leaders and team members across Security Fan Experience and Tech Hosts with an emphasis on professionalism empathy and a fan-first mindset.
• Foster a culture of safety service teamwork accountability and continuous improvement.
• Provide clear consistent direction and coaching; conduct performance evaluations and implement development plans for key leaders.

• 10 years of progressive leadership experience in security venue operations…