Customer Relationship & Service Coordinator

Responsibilities

• Serve as the primary point of contact for customers regarding vehicle service status and delivery timelines.
• Coordinate with internal departments (Service, Detail, Body Shop, Car Wash) to monitor and ensure timely vehicle progress.
• Maintain up-to-date records in Rapid Recon, including smog checks, unwind verification, and other vehicle readiness steps.
• Upload and organize all necessary documents (e.g., smog certificates) into the system with accuracy and attention to detail.
• Address customer concerns with professionalism, empathy, and a solutions-oriented mindset.
• Conduct follow-up communication with customers post-service or delivery to confirm satisfaction and resolve any issues.
• Encourage and guide satisfied customers to leave positive reviews and provide feedback.
• Support ongoing initiatives to enhance customer satisfaction and improve dealership ratings across review platforms.
• Collaborate closely with the sales team to ensure accurate and timely updates on vehicle availability.
• Respond to customer reviews and feedback on various platforms in a courteous and brand-consistent manner.
• Assist with general office duties and administrative tasks as needed to support daily operations.

• Previous experience in customer service, dealership coordination, or a related field preferred.
• Strong verbal and written communication skills with exceptional attention to detail.
• Proven ability to multitask, manage time effectively, and prioritize tasks in a fast-paced environment.
• Proficiency with dealership software; experience with Rapid Recon is a plus.
• Bilingual in English and Spanish is highly desirable.
• Demonstrates a positive attitude, collaborative spirit, and a proactive, solution-focused approach.

Competitive pay (based on experience)