Project​/Operations Planner

Department:
Operations / Project Management

Location:

Indore
Reporting To:
Chief Operating Officer (COO) / Head of Operations

Key Responsibilities:

Project Planning & Order Management

Keep the list of upcoming and confirmed projects updated, always planning at least three months ahead.
Coordinate with the sales team to confirm new projects and ensure all required information is documented.
Ensure that billing is done on time and accurately, in line with the monthly and yearly revenue goals.
Prepare and manage monthly and yearly plans for expected billing and income.
Collaborate with project managers and team leads to keep the project workflow and progress tracking systems up to date.

Resource Planning & Budgeting

Assess execution needs to determine manpower and resource requirements based on existing capacity and expected order inflow.
Collaborate with HR for recruitment follow-ups in line with execution planning.
Conduct weekly/monthly manpower planning vs. actual analysis, identifying deltas and proposing corrective actions.

Project Execution & Coordination

Lead and facilitate internal execution meetings, ensuring alignment across departments.
Collaborate with Project Managers (PMs) to gather project assets, ensure approvals, and support invoicing.
Maintain close coordination with leads and creative teams to ensure timely, high-quality delivery.
Monitor internal processes, sheet updates, and system adherence across project teams.

System & Process Adherence

Ensure adherence to Blacksof's ERP and other data management systems.
Regularly review analytics to track execution efficiency, invoicing performance, and resource utilization.
Drive process optimization initiatives and ensure team-wide adherence to SOPs and best practices.

Brand Consulting Awareness

Develop and apply an understanding of Blacksof's Gold Standard in branding (copy, design, strategy, etc.).
Enhance branding knowledge and demonstrate the ability to communicate and convince internally.
Stay abreast of trends and updates in the branding and design consulting space.

Performance & Culture Building

Monitor customer satisfaction indices and ensure a customer retention rate above 60%.
Ensure all execution aligns with Blacksof's values.
Encourage a culture of trust, collaboration, feedback, emotional intelligence, diversity, and work-life balance.
Embrace and drive continuous learning, innovation, and risk consciousness within the execution team.

Required Skills &

Competencies:

Excellent analytical, budgeting, and planning abilities
Strong project management and coordination skills
Proficient in Google Workspace.
Knowledge of Data Analytics is a plus.
Effective communication, presentation, and interpersonal skills
Ability to lead cross-functional collaboration and meetings
High degree of self-control, accountability, and long-term thinking
Understanding of branding and consulting mindsets

Qualifications:

B.Tech in CS, IT, Mechanical Engineering/BSc.
MBA in Operations or Marketing Management.
Prior experience in project planning, execution, or operations is a plus.
Certification in project management tools or methodologies (PMP, Agile, etc.) is a plus