IT Solutions Consultant – ServiceNow

Your IT Future, Delivered.
IT Solutions Consultant - Service Now
With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned #Great Place To Work  certification, reflecting our commitment to exceptional employee experiences.
As we continue to grow, we are looking for a highly skilled Solution Consultant to join our Service Now team and play a key role in designing and delivering solutions that meet business needs.
As a Solution Consultant, you will work c losely with the Product Manager and Product Owner to ensure that technical implementations align with strategic objectives and deliver measurable value. You will be responsible for configuring, customizing, and supporting Service Now applications while acting as a trusted advisor to stakeholders. You will join us on a journey to simplify and modernize our Service Management Platforms and drive transformation.
#DHL #DHLITServices #consultant #servicenow

Your role :
Collaborate with the  Product Manager and Product Owner  to understand business requirements and translate them into technical specifications.
Support the creation of a  product roadmap  based on the defined requirements and priorities.
Design and configure  Service Now applications, workflows, and integrations  in line with best practices.
Participate in  requirement workshops  with stakeholders and provide input on solution design and feasibility.
Document technical designs, configurations, and processes for future reference and compliance.
Stay informed about  Service Now updates and new features , recommending improvements where applicable.
As a Solution Consultant, you will work in close partnership with the Product Manager and Product Owner to:
Validate technical feasibility of roadmap items and provide input on prioritization.
Ensure alignment between  business objectives and technical implementation .
Participate in  release planning and sprint activities , offering technical insights and recommendations.
Act as a liaison between  business stakeholders and technical teams , ensuring clarity and quality in solution delivery.
Ready to embark on the journey Here's what we are looking for:
Bachelor's degree  in computer science, information technology, or related field.
Hands-on experience in  Service Now configuration and customization , ideally across ITSM or related modules.
Understanding of  ITIL processes , IT service management principles, and enterprise IT environments.
Strong  problem-solving  skills and ability to work collaboratively in a team environment.
Excellent  communication skills  to engage both technical and business stakeholders.
Service Now certifications (e.g.,  Certified System Administrator ) are highly desirable.
Familiarity with  agile methodologies  is a plus.
Intercultural experience and proven ability to work in globally, distributed, multicultural teams.
Excellent   English language   skills (both written and spoken).

An array of benefits for you:
. Hybrid work arrangements to balance in-office collaboration and home flexibility.
. Annual Leave: 42 days off apart from Public / National Holidays.
. Medical Insurance:
Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent
-in-laws) at a nominal premium covering pre existing disease.
. In House training programs: professional and technical training certifications.