Sr.Technical Specialist ( Windows Admin L3

Position: Sr.Technical Specialist ( Windows Admin L3 )
Skills:

Windows Server Administration, ITIL Processes, Virtualization, Disaster Recovery, Office 365, Patch Management, Active Directory, Backup & Exchange,

JOB TITLE:

Technical Specialist - Windows Admin - L3 (India)

JOB PURPOSE:

Seeking a highly skilled and experienced Windows Admin L3 professional to join our team. The ideal candidate will be responsible for the advanced management, troubleshooting, and support of Windows-based systems. This role demands expertise in Server Administration, Patch Management, Vulnerability Management, Performance Management, Windows Hardening and Security, Active Directory, Backup administration, and Storage Management.

QUALIFICATION:

Engineering Degree/Diploma (Computers / Electronics)

CERTIFICATIONS:

MCSE / ITIL

EXPERIENCE:

Overall

Experience:

10-13 years, Relevant

Experience:

8-10 years, with a minimum of 3-5 years in L3-level roles

Responsibilities (includes All Tasks)

We are seeking a highly skilled and experienced Windows Admin L3 professional to join our team. The ideal candidate will be responsible for the advanced management, troubleshooting, and support of Windows-based systems. This role demands expertise in Server Administration, Patch Management, Antivirus & Vulnerability Management, Active Directory, Backup administration, and Storage Management.

Candidates with additional knowledge of Linux environments will have a competitive edge.

Key Responsibilities

Windows Server Administration:
Manage and support Windows server environments at an advanced level.
Provide Level 3 troubleshooting and resolution for complex system issues.
Virtualization and Windows cluster administration
Windows Server Upgrade and Migration management
Patching and Updates:
Plan, implement, and manage patching activities using tools like Manage Engine or SCCM.
Ensure compliance with security standards and operational policies.
Security:
Windows Hardening and Security
Vulnerability mitigation management
Antivirus administration (Ex: Sentinel, Trend Micro)
Active Directory (AD):
Administer, optimize, and troubleshoot Active Directory (AD) and Group Policy Objects (GPO).
Maintain security and best practices for AD management.
Backup and Disaster Recovery:
Manage backup and disaster recovery processes using Veeam solutions.
Safeguard data integrity and availability through robust disaster recovery procedures.
System Monitoring and Optimization:
Proactively monitor system performance, identify issues, and implement enhancements.
Handle critical incidents swiftly to minimize downtime.
Documentation and Reporting:
Maintain comprehensive documentation for system configurations, processes, and updates.
Generate detailed reports on system performance, backup activities, and patch management status.
Collaboration and Teamwork:
Collaborate with cross-functional teams to ensure smooth IT services integration.
Provide mentorship and guidance to junior team members.

Technical Skills / Competencies

MANDATORY

Advanced knowledge of Windows servers and related technologies.
Proficiency in Virtualization, Licensing, Terminal Services, Windows Hardening/ Security and System Performance Optimization.
Expertise in patch management tools (e.g., Manage Engine, SCCM, Intune).
Strong skills in Antivirus administration, Active Directory management and backup solutions (e.g., Veeam, veritas).
Excellent troubleshooting and problem-solving abilities.
Capability to thrive in a fast-paced, collaborative work environment.

OPTIONAL

Solid experience with Microsoft hybrid environments and Intune.
Hands-on knowledge on Linux administration.
Relevant certifications such as MCSE, Veeam VMCE, or Linux certifications.
IIS, AD connect

Soft Skills

MANDATORY

Excellent written, verbal and interpersonal skills
Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel