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Job Description & How to Apply Below
About the Role We are building our new study abroad office in Indore and are looking for a capable Study Abroad Counselor who can handle student inquiries, conduct impactful counseling, and drive conversions. This role demands excellent communication, confidence on calls, structured follow-ups, and the ability to guide students from inquiry to application.
Key Responsibilities Lead Calling & Inquiry Handling
Make consistent outbound calls to aspirants who have shown interest in studying abroad
Handle inbound inquiries professionally and ensure quick turnaround.
Student Profiling & Counseling
Understand academic background, interests, budget, and long-term career goals.
Ask structured probing questions and recommend relevant study pathways.
Admissions Process Guidance
Communicate clearly on application steps, requirements, deadlines, and document checklists
Guide students on scholarships (where applicable), intakes, and timelines.
Follow-ups & Lead Nurturing
Run systematic follow-ups via calls/Whats App/email.
Address concerns, overcome objections, and move leads toward decisions.
Database / CRM Updates
Maintain accurate lead records, notes, and statuses in the system (CRM/Excel).
Ensure data hygiene and reporting readiness.
Event Promotion & Outreach Support
Invite students to webinars/info sessions and coordinate confirmations.
Support local outreach activities when needed.
Application & Administrative Support
Assist with forms, document submission, and coordination of visa process steps (as per internal SOP).
Feedback & Continuous Improvement
Collect student feedback and share insights to improve counseling quality and lead messaging.
Skills & Qualities We Value Excellent spoken English (a strong voice and clear articulation is a plus)
Confident, persuasive, and empathetic communication
Strong presence of mind; able to handle questions and objections smoothly
Detail-oriented follow-ups and disciplined CRM habits
Comfort with targets/KPIs and conversion-driven work
Preferred Background Experience in study abroad counseling, admissions, education sales, or tele-counseling preferred
Graduate minimum (Master's preferred)
Key Performance Indicators (KPIs) Calls/connect rate and follow-up completion
Lead-to-application conversion rate
Student satisfaction/quality of counseling
Timely CRM updates and record accuracy
Apply: Email your CV to [HIDDEN TEXT] with subject: Study Abroad Counselor – Indore
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