IT Retail Solution Manager

The IT Retail Solution Manager is responsible for leading the design, development, governance, and continuous improvement of retail technology solutions that support business operations and strategic initiatives. This role ensures all retail systems — including ERP, POS, and other retail applications — are scalable, secure, cloud‑ready, and aligned with business objectives while delivering measurable value across the organization.

The role requires strong retail business understanding, hands‑on ERP oversight, cloud experience, vendor management capability, and strong English communication skills.

• Collaborate with business stakeholders to understand retail operational requirements and translate them into scalable IT solutions.
• Design and oversee integrated system architecture across retail, supply chain, finance, merchandising, and customer experience platforms.
• Ensure alignment between ERP, POS, CRM, and other retail applications.
• Evaluate emerging technologies and recommend adoption aligned with retail transformation initiatives.
• Ensure solutions are cloud‑ready and follow best practices in scalability, resilience, and security.

• Directly oversee ERP implementation, enhancement, and support activities.
• Manage POS systems and other retail applications through internal teams and QA functions.
• Ensure system performance, reliability, and business continuity across stores and head office.
• Lead system optimization initiatives to improve retail efficiency and customer experience.
• Ensure proper QA governance across all retail technology releases.

• Lead end‑to‑end solution delivery, including planning, budgeting, resource allocation, and timeline management.
• Coordinate cross‑functional teams (developers, QA, vendors, and business users).
• Ensure projects are delivered on time, within scope, and within budget.
• Manage change management and rollout strategy across retail stores.
• Manage relationships with external vendors, implementation partners, and service providers.

• Ensure compliance with internal policies, industry standards, and regulatory requirements.
• Maintain documentation and conduct system audits.
• Ensure cybersecurity, data privacy, and cloud governance standards are enforced.
• Implement best practices in cloud‑native and Kubernetes‑based deployments.
• Lead and mentor ERP, POS, and application teams including QA.
• Foster a culture of innovation, accountability, and continuous improvement.
• Build a high‑performing retail IT capability.

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Master’s degree or certifications (TOGAF, PMP, ITIL) are a plus.

• Minimum 10 years of experience in IT, with at least 3–5 years in retail solution architecture or retail IT management.
• Strong experience managing ERP systems directly (preferably Oracle ERP or similar).
• Experience overseeing POS systems and other retail applications.
• Proven experience in retail or consumer‑facing industries.