Villa Operations Manager Bali

Villa Operations Manager  – Luxury Villas (Local/WNI, Bali)

We manage a portfolio of 15 luxury villas in Canggu (3) and Bingin (12), ranging from an ultra-luxury flagship villa to high-quality 1- and 2-bedroom villas for couples, families and Gen-Z travelers.

Our focus is on operational excellence
, consistent quality
, well-maintained properties
, and high guest satisfaction
. We operate with a lean, professional structure and clear standards.

The Role

As Villa Operations Manager
, you are responsible for the full day-to-day operations of all villas. You ensure that villas, staff and suppliers perform according to high standards and that operational issues are resolved quickly and professionally.

This is a hands-on operational role with a strong focus on quality control, staff supervision and problem-solving
.

Key Responsibilities

• Daily Operations & Quality Control

• Oversee daily operations across all villas in Canggu and Bingin

• Conduct regular quality inspections (cleanliness, maintenance, presentation)

• Ensure consistent luxury standards across all villas

• Immediately resolve operational issues and incidents

• Staff Management

• Supervise and manage housekeeping, pool and garden teams

• Recruit, onboard and train local staff

• Assign daily tasks, monitor performance and address issues

• Maintain discipline and professional working standards

• Guest Experience & Communication

• Handle guest communication via Whats App, Airbnb and

• Resolve guest complaints and service issues

• Provide concierge services (transport, private chef, services)

• Protect guest satisfaction and review scores

• OTA & Pricing

• Full operational management of Airbnb and including guest messaging

• Calendar management

• Pricing adjustments within guidelines

• Handle booking changes, cancellations and issues

• Maintenance & Suppliers

• Coordinate preventive and corrective maintenance

• Supervise pool, garden and technical maintenance

• Liaise with suppliers and vendors

• Request quotations and monitor costs

• Health, Safety & SOPs

• Ensure hygiene, safety and emergency procedures are followed

• Implement and maintain Standard Operating Procedures (SOPs)

• Cash & Cost Control

• Monitor petty cash and operational expenses

• Ensure transparent cost tracking

• Prevent cash leakage and unauthorized commissions

• Reporting

• Weekly operational updates to the owners

• Monthly summaries covering: quality, staff, maintenance, incidents and improvements

Requirements (Mandatory)

• Indonesian nationality (WNI)

• Minimum 5 years proven experience in villa, hotel or hospitality operations

• Hands-on experience with Airbnb and  (required) and Guesty

• Proven experience managing staff teams

• Very strong eye for detail and quality control

• Practical, reliable and problem-solving mindset

• Excellent English communication skills

• Willing to work flexible hours when required

• Based in Bali

What We Offer

• Competitive locals salary based on experience, BPJS, bonus etc

• Long-term, stable employment

• High level of responsibility and trust

• Working with a premium villa portfolio

• Professional, structured working environment

Interested?

Please send your CV and short motivation and answers to the questions via the link.

Only candidates with relevant hospitality operations experience will be contacted.