Front Office Receptionist

PT. OMKARA NIRWANA INDONESIA is hiring a full‑time Front Office Receptionist in Lodtunduh, Bali. Join our team to provide exceptional service to our guests.

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan
• Pelamar harus memiliki KTP
• Gaji yang diinginkan:
  Rp3,500,000 - Rp4,500,000 per bulan

• Greet guests warmly and professionally upon arrival and departure
• Perform check‑in and check‑out procedures using the Property Management System (PMS)
• Handle guest requests, inquiries, and complaints via telephone, email, or Whats App efficiently and courteously
• Manage room reservations, cancellations, and modifications
• Coordinate with housekeeping and other departments to ensure room readiness
• Promote the villa’s services, amenities, and upsell room categories when appropriate
• Maintain accurate records of guest accounts and process payments
• Answer incoming calls and emails in a timely and professional manner
• Maintain a high level of product knowledge about the hotel, local area, and services
• Handle VIP guests and special requests with discretion and attention to detail

• English proficiency in verbal and written communication skills is a must (other languages a plus)
• Experience working in the Front Office is a huge plus
• Familiarity with hotel management software (e.g., Opera, VHP, etc.) and the Microsoft Office suite is a huge plus
• Strong interpersonal and problem‑solving skills
• Professional appearance and demeanor to excel in customer service with a genuine desire to exceed guest expectations
• Ability to handle multitasking and work under pressure
• High school diploma or equivalent; a bachelor's degree or hospitality education is a plus

• Friendly, confident, and helpful personality
• Attentive to detail and organized in documentation and communication
• Positive mindset and strong teamwork spirit
• Passionate about hospitality and creating memorable guest experiences