Network Operation & Maintenance; NOM Manager

Network Operation & Maintenance (NOM) Manager

Manage daily operations of Data Centre and the broadband network (OLT, ONT, backbone, metro ethernet, access networks, IP/MPLS, and transmission).

Lead NOC monitoring, incident handling 24/7, and preventive/corrective maintenance.

Supervise Technical Support & Field Support teams (escalations, troubleshooting, on-site maintenance).

Develop preventive & corrective maintenance programs to ensure network reliability.

Conduct Root Cause Analysis (RCA) and implement long‑term solutions for network issues.

Lead and mentor a team of engineers, technicians, and subcontractors.

Monitor KPIs (uptime, latency, utilization) and ensure SLA & QoS standards.

Plan capacity upgrades, network expansion, technology upgrades (FTTH, GPON/XGS‑PON, IP/MPLS), and disaster recovery readiness.

Manage vendors, contractors, and coordinate with internal departments.

Report on network performance, outages, and maintenance activities.

• Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or related field.
• 5+ years of experience in network operations & maintenance, with at least 3 years in a managerial/supervisory role.
• Strong technical knowledge of fixed broadband technologies (FTTH, GPON/XGS‑PON, IP/MPLS, Metro Ethernet, DWDM).
• For Electrical Engineering background: knowledge of power systems (UPS, rectifiers, batteries, grounding systems) for telecom sites.
• Experience with fiber optic cabling, splicing, and testing tools (OTDR, power meter, fusion splicer).
• Understanding of network equipment power requirements, cooling, and energy efficiency.
• Skills in designing and maintaining electrical infrastructure supporting broadband networks.
• Hands‑on experience with NOC tools and OSS/BSS platforms (Nagios, Zabbix, Solar Winds, etc.).
• Proven ability in incident management, problem solving, and performance optimization.
• Strong leadership, problem‑solving, communication, and vendor management skills.
• Willing to work in a 24/7 operational environment and manage on‑call rotations.
• Willing to travel to sites/remote sites for job‑related purposes.