Business Process Analyst - Order Management​/Sales & Services

Position: Business Process Analyst - Order Management / Sales & Services
Location: Kota Batu

Business Process Analyst - Order Management / Sales & Services

Location:

Batu Kawan, MY

Employment Type:

Permanent

BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years.

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

As a Business Process Analyst with a focus on Order Management, Sales and Service processes, you will play a crucial role in documenting, analyzing, and optimizing our organization's Sales & Service operation processes. Your expertise in process modeling and documentation will be essential in enhancing efficiency, visibility, and compliance within the Sales & Service functions. You will collaborate closely with cross‑functional stakeholders, subject matter experts, and process owners to create detailed process maps and ensure accurate representation of supply and demand planning processes in the BPMN‑tool.

In addition, you will also be responsible to facilitate/lead strategic initiatives related to supply chain planning, ensuring all the project requirements and/or objectives are correctly gathered & translated for execution.

Your responsibilities include, but are not limited to:
Process Documentation and Modelling

• Collaborate with business stakeholders and process owners to understand and document existing processes using BPMN notation.
• Create detailed process maps, workflows, and diagrams that accurately represent the end‑to‑end processes and related activities (process map should include clear RACI, Tools, WI).
• Ensure that all process documentation is clear, consistent, and follows best practices in BPMN modelling.
• Adopt Single Source of Truth concept, utilize BPMN‑tool to create, update, and maintain process documentation in a centralized and accessible manner.
• Ensure process KPI are documented.

Process Analysis and Optimization

• Work with process owner to analyse processes & identify inefficiencies, bottlenecks, and areas for improvement.
• Work with process owner & cross‑functional teams to propose for process optimizations and enhancements using BPMN‑tool capabilities.
• Validate process changes with stakeholders and ensure that process improvements align with organizational goals, including handshake process to cross‑functional team.

System Knowledge & Analysis

• Understand D365 system logic & guide users to follow the documented planning processes & principles during day‑to‑day operation.
• Able to drill through system data & perform analysis per business request.

Process Governance and Compliance

• Ensure that all documented processes adhere to relevant industry standards, regulations, and internal policies.
• Implement version control and change management protocols to maintain the accuracy and integrity of process documentation.
• Perform regular audits on documented process KPIs to ensure process adherence.
• Collaborate with the various supply chain teams to validate process adherence and identify areas for improvement.
• Act as a champion for process excellence, promoting a culture of continuous improvement within the organization.
• Act as project analyst to gather improvement requirements & support project leads develop project plan.
• Manage & monitor project plans to ensure achievement of project goals per plan timeline.
• Identify opportunities to automate processes or integrate other technology solutions to streamline workflows.
• Monitor industry trends and best practices related to BPMN and process documentation to drive ongoing improvements.

Key Performance Indicator (KPIs)

• Business Process project competition in time, quality & cost according to requirements.
• Bachelor's degree in Business Administration, Management, Information Technology, or a related field. Masters degree is a plus.
• Proven experience (typically 3+ years) in business process management, process documentation, or related roles.
• At least 5 years working experience in operational Order Management or Sales &…