LEAD CHECKER - Festivals

Position Overview

Position Title:
Lead  - Festivals

Levy Sector

Position Title:
Lead  - Festivals
Pay Range
: $16.90 - $25.00

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Position Overview

The  / Loss Prevention Supervisor plays a critical role in ensuring safe, compliant, and efficient operations across all festival bars, beverage points, and controlled access areas. This position oversees a team of  and Loss Prevention staff, ensuring all alcohol service regulations, security procedures, and Levy/Client guidelines are followed. This role requires strong leadership, excellent judgment, and the ability to work in fast-moving environments with large crowds and high-pressure moments.

The Supervisor is responsible for maintaining compliance, reducing risk, supporting guest safety, and protecting Levy assets while creating a positive festival experience.

• Alcohol Compliance &
• Supervise  across assigned festival zones.
• Ensure all team members correctly verify age using accepted forms of identification.
• Enforce 21+ wristband policies and prevent underage access to alcohol.
• Support staff with difficult or escalated .
• Conduct ongoing compliance checks and spot audits throughout the event.

• Loss Prevention & Risk Reduction
• Monitor festival operations for potential theft, fraud, or policy violations.
• Support bar teams, vendor partners, and supervisors with loss prevention procedures.
• Identify suspicious behavior and take appropriate action aligned with Levy and client policies.
• Oversee cash handling guidelines and ensure proper POS procedures are followed.
• Communicate any irregularities or concerns to management immediately.

• Team Leadership & Training
• Lead, train, and coach a team of  and Loss Prevention staff.
• Conduct pre-shift briefings outlining expectations, policies, and safety reminders.
• Assign team positions, rotations, and break schedules.
• Ensure staff understand escalation paths and customer service expectations.

• Guest Experience & Safety
• Maintain a positive, friendly, professional presence with guests and vendors.
• Balance safety, compliance, and guest service with calm, confident decision-making.
• De-escalate tense situations proactively and respectfully.
• Coordinate with Security, Medical, and Festival Ops for crowd control or safety issues.

• Operational Execution
• Support accurate wristband application, tracking, and quality checks.
• Ensure equipment (, lights, wristband tools, radios) is working and properly distributed.
• Document incidents, refusals, and disruptions using established reporting procedures.
• Assist with end-of-day breakdown and inventory of equipment.

• Experience in loss prevention, event security, , law enforcement, or festival operations preferred.
• Strong understanding of alcohol compliance laws and responsible service practices.
• Excellent communication, situational awareness, and decision-making skills.
• Ability to lead and motivate staff in a high-volume festival environment.
• Calm under pressure and capable of managing difficult guest interactions professionally.
• Comfortable working long hours, outdoors, in large crowds, and in variable weather.
• Ability to travel and work nights, weekends, and extended schedules during festival seasons.

• Highly observant with strong attention to detail
• Confident, assertive, and able to enforce policies consistently
• Strong leadership and team management skills
• Effective communicator and active listener
• Problem-solver with excellent judgment
• Professional, approachable, and customer-service focused
• Has a spine and can hold firm boundaries
• Thrives in fast-paced, constantly changing environments

• Zero underage service incidents
• Confident, well-trained  teams
• Reduced loss and improved compliance across festival sites
• Smooth communication between Ops, Bars, Security, and Leadership
• Professional and effective resolution of guest or operational issues
• Accurate reporting and consistent adherence to festival policies

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus…