Pom Assistant Manager

Summary

The Assistant Restaurant Manager will lead a group of employees in a manner which ensures delivery of World Class customer service, award winning food & beverage product, and an entertaining environment that blends together to create a seamless dining experience resulting in increased customer loyalty, real cover growth and improved operating margins. The Assistant Restaurant Manager must work well with the team to ensure adherence to all company established policies, procedures, standards, safety and sanitation issues and compliance with gaming regulations.

The Assistant Restaurant Manager should lead by example and create an environment where all guests and employees feel comfortable, welcome and special.

• Show strong leadership skills and ability to lead a team.
• Assists the Restaurant Manager with all facets of running the restaurant operation and completes all tasks, duties, responsibilities, and projects as assigned within set timelines.
• Work with people of diverse backgrounds and experience.
• Directs and organizes the activities of the team to maintain high standards of food, beverage and service.
• Assists in interviewing, hire, train, recommends evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Develop, implement and monitor schedules for the operation while maximizing service levels and achieving a profitable result.
• Implement effective control of food, beverage, and equipment and labor costs.
• Continuously evaluate the performance and encourage improvement of the employees in the department.
• Plan and administer a training and development program within the department which will provide well trained associates at all levels.
• Communicate both verbally and in writing to provide clear direction to the staff.
• Attend all meetings and training as required or scheduled.
• Pitch-in and help co-workers with their job duties as needed and be a team player.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Observe food and beverage product quality by smell, taste, and appearance. Contact appropriate individuals when quality is not up to standards.
• Display fair and consistent treatment to food-service employees with respect to disciplinary action and provide supportive documentation.
• Develop and maintain close working relationships with all departments of the hotel and casino.
• Work “on the floor” during appropriate restaurant hours to observe how employees are treating our customers and to ensure quality service. Take corrective action as needed.
• Ensure staff adherence to policies and practices regarding the use of the POS system.
• Perform all assignments and duties as directed by the F&B Director.
• Communicate with management, peers and subordinates in a professional, positive and consistent manner.
• Conduct regularly scheduled staff meetings, daily shift meetings, and ensures staff attendance at all company scheduled communication meetings and training classes.
• Maintain overall restaurant equipment, linen, uniforms, etc. Ensure uniform standards, appearance standards, cleanliness, safety, and other established rules, guidelines, policies, and practices are met consistently.
• Controls the inventories of food, beverage, and non-food supplies.
• Handles all accidents and resolves customer complaints in an effective and timely manner.
• Understand, follow, and enforce all gaming policies /guidelines approved by FSRC.
• Ensures the security and proper storage of food and beverage products, inventory, and equipment.
• Ensures the security of monies, credit and financial transactions and all POS systems.
• Replenishes all supplies, inventory, uniforms, etc. in a timely and efficient manner.
• Coaches employees on how to resolve guest issues and de-escalate conflicts.
• Implements new menus and promotions, such as holiday and special event promotions.
• Responds promptly and effectively to guest inquiries and coordinates special arrangements and requests following established guidelines and…