Shift Manager Table Games

Description

Directs Shift activities of dealers and supervisors engaged in providing services to guests and in maintaining facilities and equipment of table games by performing the following duties personally or through subordinate supervisors.

Other duties may be assigned.

• Configures game mix spreads, assigns appropriate personnel to meet fluctuating business demands.
• Inspects pit areas to ensure equipment is operative and observes employees and guests to assure that guest service levels are being maintained.
• Monitors equipment to assure that tables are in good repair, and that gaming devices meet or exceed standards.
• Reports to Table Games Director.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Manages all Pit Managers, Floor Supervisors, Dealers, and Pit Clerks assigned to the shift. Is responsible for the overall direction, coordination, and evaluation of the pits, including game spread and limits. Carries out supervisory responsibilities in accordance with the organization’s policies and procedures. Responsible for deadlines on performance reviews; disciplines and commends employees; addressing complaints and resolving problems, addresses employee attendance issues.

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics; and follows up.
• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Leadership - Exhibits confidence in self and others;
  Inspires and motivates others to perform well; effectively influences actions and opinions of others;
  Accepts feedback from others;
  Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement;
  Takes responsibility for subordinates’ activities;
  Makes self-available to staff;
  Provides regular performance feedback;
  Develops subordinates’ skills and encourages growth;
  Solicits and applies customer feedback (internal and external);
  Fosters quality focus in others;
  Improves processes, products and services. Continually works to improve supervisory skills.
• Diversity - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment;
  Builds a diverse workforce.
• Ethics - Treats people with respect;
  Keeps commitments; inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational Vision, Mission, and Values.
• Judgment - Displays willingness to make decisions;
  Exhibits sound and accurate judgment;
  Supports and explains reasoning for decisions;
  Includes appropriate people in decision-making process;
  Makes timely decisions.
• Professionalism - Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Gaming Requirements-Interprets, follows, and implements TICS/MICS guidelines.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s…