POS - Festivals

Position Title:

POS Support - FESTIVALS

Pay Range: $16.90 - $25.00

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The Festivals POS Support role is responsible for ensuring all point-of-sale (POS) systems across our festival footprint are fully operational, accurate, and optimized for fast-paced, high-volume environments. This position works closely with Operations, Finance, Bars, Culinary, Purchasing, and Vendor teams to ensure seamless transaction processing, proper menu builds, device functionality, reporting accuracy, and on-site troubleshooting.

This is a hands‑on role supporting some of the largest festivals in the country—requiring strong technical ability, exceptional communication skills, and the ability to thrive in high-pressure, rapidly shifting environments.

• Build, maintain, and manage POS menus for all festival zones, concepts, and vendors.
• Set up item programming, tax structures, discount codes, tip settings, and reporting parameters.
• Ensure POS data accuracy matches festival settlements, vendor commissions, and financial requirements.

• Prepare, update, and configure all POS terminals, handheld devices, printers, routers, and kiosks.
• Coordinate with IT partners for network setup, connectivity, and device inventory management.
• Build and maintain a POS asset tracking log for each festival.

• Lead on‑site POS installation, testing, troubleshooting, and go‑live support.
• Support Ops teams, vendor partners, supervisors, and cash room staff with POS functionality.
• Provide rapid response to device issues to ensure uninterrupted sales operations.
• Train festival staff and vendors on POS usage, menu navigation, discounts, and best practices.

• Reconcile sales reports daily, ensuring alignment with real-time dashboards.
• Identify and resolve discrepancies related to taxes, tips, item mappings, vendor splits, and cost centers.
• Provide post‑event reporting summaries to Operations, Finance, and Leadership.

• Act as liaison between Levy Festivals, POS providers, vendors, and clients.
• Communicate POS needs, timelines, expectations, and tech requirements in advance of every festival.
• Support vendor onboarding with menu submission, pricing validation, and device allocation.

• Recommend enhancements to POS systems, festival processes, and reporting automation.
• Document SOPs for POS build‑outs, troubleshooting, and festival workflows.
• Assist with testing new POS platforms, software updates, and hardware.

• Experience with POS platforms (Square, Toast, Clover, Appetize, or similar).
• Strong technical troubleshooting skills and comfort with software/hardware.
• Highly organized with the ability to manage multiple festivals and timelines.
• Effective communicator with the ability to explain tech to both tech‑savvy and tech‑averse users.
• Capable of working long hours, nights, weekends, and extended on‑site festival days.
• Valid driver’s license and ability to travel frequently.
• Calm under pressure (festival chaos is real).
• Ability to lift and move equipment (terminal kits, printers, cables, etc.).

• Tech‑savvy with a problem‑solver mindset.
• Hyper‑organized and detail‑oriented.
• Strong communicator and patient trainer.
• Collaborative partner across Ops, Finance, Culinary, Bars, and Vendor teams.
• “Has a spine” and can set boundaries with vendors and clients.
• Adaptable and thrives in unpredictable, fast‑paced environments.
• Passion for festivals, live events, and bringing exceptional guest experiences to life.

• Zero downtime at festival sales points.
• Accurate menus, taxes, and reporting across all devices.
• Smooth vendor settlements with no surprises.
• Well‑trained teams who feel confident using POS.
• Quick resolution to tech issues under pressure.
• Strong alignment with Ops, Finance, and client…