Automotive Service Advisor

Job description

SERVICE ADVISOR

Are you ready for a fast-paced, high-intensity, and rewarding career? We are looking to add dynamic, energetic, and positive team members to our Service Advisor team. If you are eager to join a new, engaging, and fun team, we encourage you to apply now.

Qualifications

• Own and project a positive attitude toward customers and coworkers!
• Previous Service Advisor experience is required
• Excellent communication, interpersonal, and organizational skills
• Team player focused on providing exemplary customer service
• Basic mechanical understanding of automobiles
• Acceptable driving record and valid driver’s license in your state
• Dedicated to working in a performance-based, commission environment
• Ability to handle multiple tasks in a fast-paced environment
• High school diploma or equivalent

Responsibilities

• Report to the Service Manager and initiate automotive services and repairs by diagnosing vehicle performance issues and service requests; verify warranty and service contract coverage; develop estimates; write repair orders; maintain customer records.
• Act as a liaison by representing the center to service clients and the client's interests to the Service Center.
• Coordinate between the Service Manager, Shop Supervisor, Parts personnel, Technicians, and Warranty Administration.
• Maintain a friendly demeanor — SMILE!
• Communicate effectively via phone, email, or text to keep customers informed; we provide a robust communication suite to support you.
• Serve as the communicator between the customer and technician, ensuring mutual understanding of service needs and repairs.
• Develop customer payment estimates, including costs for materials, supplies, labor, and deductibles.
• Prepare and verify repair orders, obtain signatures, and enter data into the service database system.
• Inform customers about additional service needs based on vehicle inspections.
• Keep customers updated on service specials, completion times, and expenses.
• Help vehicle owners care for and maintain their vehicles responsibly.
• Build and maintain ongoing relationships with customers.
• Inspect vehicles and use resources like vehicle history and key readers to accurately identify service needs.
• Contribute to repeat vehicle sales by providing excellent after-sales experiences.
• Review service history, inspect vehicles, and recommend necessary services.
• Promote sales of appropriate services, parts, and accessories responsibly.
• Write and verify accurate repair orders with supporting documentation.
• Manage warranty repairs following warranty guidelines.
• Ensure compliance with state and federal laws regarding automobile repair and consumer protection.
• Participate in rotating weekend shifts.