Senior Field Service Engineer

Hurco North America is looking for a Field Service Engineer. As a Senior Field Service Engineer, you will be the go-to person who provides vital assistance to customers when they need it most. You will be responsible for ensuring our customers are ready to go as soon as their brand-new machine arrives. Regular travel by car and air is required for this position and a company car is provided.

You will be home almost all weekends. When not traveling to customer locations, the Field Service Engineer will provide phone assistance.

Responsibilities

* Pre-installation review: before shipping a new machine, review installation recommendations and processes with the customer.

* Machine Installation: oversee the assembly of machines at the customer's facility.

* Inspection and demonstration: inspect, adjust, and start up newly installed machines. Make recommendations as needed to ensure proper specification compliance. Demonstrate safe setup, operation, and maintenance protocols.

* Maintenance and Repair:
Provide warranty and non-warranty service including problem identification, maintenance, repair services, and training as required. Recommend parts, accessories, and labor to maintain equipment safety and to achieve operational efficiency.

* Customer Service Management:
Regularly visit assigned customers to observe machine operation, identify service needs, and suggest appropriate accessories, parts, or services to meet customer requirements.

* Distributor support:
Develop and nurture relationships with local Hurco Machine Tool Distributors, providing them with technical support and collaborating with them to deliver exceptional service to customers.

* Reporting and Documentation:
Follow established procedures to complete service reports, inspection reports, time reports, and expense reports accurately and within specified time frames.

* Technical Support:
Provide remote technical support to distributors, customers, and other field service engineers via phone and email from our Indianapolis office.

Requirements - YOU MUST HAVE PREVIOUS CNC SERVICE EXPERIENCE

* 5+ years of CNC service, maintenance, installation experience

* 2+ years of technical school or equivalent work experience in mechanical, hydraulic, and/or electrical systems maintenance and repair.

* Knowledge of troubleshooting and maintenance of industrial automation equipment.

* Ability to read, analyze, and interpret technical manuals and blueprints.

* Process oriented, able to complete necessary travel and expense reports.

* Strong customer service and communication skills.

* Self-starter with the ability to work independently.