Technical Manager, Water Systems

SCOPE

Water Systems Technical Manager has a responsibility to oversee and support the Java House Peel & Pour water systems business. This position requires a multi-skilled hands-on manager that understands inventory management, customer service, and light maintenance with high regards to 5S and organizational adherence.

KEY RESPONSIBILITIES

* Manage water systems including but not limited to coordinating new vendor and item setup and overseeing equipment, parts, and accessories inventory orders.

* Coordinate with DSR and customer for installation, service, and preventive maintenance on water systems equipment.

* Provide local installation and maintenance at customer site if needed.

* Work with third party installation contractors to ensure standardized installation and repair practices.

* Provide technical support to customers for water systems questions and inquiries, including but not limited to phone, online and onsite.

* Troubleshoot, rebuild, and perform general maintenance on water systems equipment.

* Coordinate any in-depth maintenance that is required for water systems equipment.

* Maintain any onsite parts inventory for rebuild and general maintenance.

* Other duties as assigned.

QUALIFICATIONS

* Degree in business and/or equivalent technical degree and/or experience.

* 3-5 years of management experience with a focus on customer service.

* Strong computer skills including but not limited to Word, Excel, PowerPoint.

* Must be able to travel, hold a valid drivers license and US Passport.

* Power Industrial truck certification or ability to obtain.

* Must have ability to effectively communicate in English both written and verbally .

* Must work well in a team environment and have strong communication skills.

* Must have strong critical thinking and technical troubleshooting abilities.

* Must have general working knowledge of basic hand tools and related maintenance applications.

* High sense of urgency and customer support

PHYSICAL DEMANDS

* The ability to work in conditions typically found in industrial manufacturing include high humidity and extreme temperatures.

* Ability to balance, reach and grasp while climbing on a step stool and/or ladder.

* Ability to exert up to 15-60 pounds occasionally, 20 pounds of force frequently and 10 pounds of force constantly in order to lift and move product.

* Ability to crouch, grasp, and lift products above shoulders in order to lift products from the floor properly.

* Must possess visual acuity to document company records.

* Ability to work seated using a computer and phone and/or be on feet while performing job responsibilities.