Field Service Technician Level II – Indianapolis, Indiana;

Field Service Technician Level II – Indianapolis, Indiana

Posted 1 day ago; among the first 25 applicants.

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Indianapolis, Indiana area! The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level.

This pivotal position ensures seamless execution of installations and maintains high standards of customer satisfaction.

• Execute all Level I installer roles and responsibilities, following comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to successful implementation of diverse projects
• Commit to ongoing professional development opportunities, focusing on leadership and communication skills to further enhance team contributions
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and commissioning of systems, providing clients with reliable and fully operational solutions
• Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned during business operations

• Minimum 2 years with a previous construction trade
• Advanced knowledge of electricity (high and/or low voltage)
• Hands‑on or field experience from previous work
• Basic telecommunications knowledge (TCP/IP, general networking, computers, VoIP, etc.)
• Ability to identify and use common low‑voltage cabling
• Working knowledge of basic IT networking, configurations and IP addressing
• Ability to read architectural drawings
• Team management/supervisor experience
• Previous experience completing projects within scope
• Experience with service ticketing processes
• Knowledge of fire, CCTV, intrusion, emergency nurse call systems
• Excellent communication skills
• Must have a valid U.S. driver’s license

K Group is a locally owned and operated technology service provider established in Grand Rapids, MI in 1980. We serve clients across the United States, with a strong focus on Michigan. Our expertise spans a wide spectrum of technologies and services, delivering exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture fosters collaboration, innovation, and inclusivity.

“Great, focused, team environment.” For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From managed IT services to physical security integration, our team has become a trusted advisor to the community. As a local, third‑generation family‑owned business, we pride ourselves on reliable, intentional, and committed relationships with our customers—and each other. Whether helping…