Deskto Support Technician
Job in
Indianapolis, Marion County, Indiana, 46268, USA
Listed on 2026-03-08
Listing for:
Hired by Matrix
Full Time
position Listed on 2026-03-08
Job specializations:
-
IT/Tech
Desktop Support, IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Are you ready to build your career by joining a global hospitality company? If so our client is hiring a Desktop Support Technician.
Position Type:
- Contract
- On-Site
- Associate degree or equivalent experience.
- A+/Microsoft, or other relevant technical certifications – Preferred.
- ITIL Foundations – Preferred.
- Apple Certified Support Professional – Preferred.
- Excellent Technical acumen on Desktop and/or Application technologies.
- Excellent interpersonal, written and oral communication skills.
- Basic understanding of information technology security principles.
- Basic understanding of ITIL / ITSM processes and procedures.
- Experience with Desktop Technologies (Laptop, PC, Mobile, Desktop).
- 2 years’ experience within the Information Technology field.
- Experience with Mobile Device Management (MDM) platforms such as Mobile Iron and Jamf.
- Providing technical support to corporate and remote locations for computers, mobile devices, peripherals, and applications.
- Successful completion of Desktop related projects under supervision.
- Monitor the internal ticket systems and complete basic support requests for PC build and deployments.
- Perform installs, moves, adds and changes (IMAC) to meet customer needs.
- Provide support and respond to queries in a timely manner. Ensure tickets are completed in accordance with the appropriate Service Level Agreement.
- Support the in-house Desktop Services team with basic requests (i.e., replacing cables, setting up projectors, moving computers, etc.
- Complete any other tasks as requested by the team supervisor or senior member of staff.
- Must be able to push, physically handle, and lift objects up to approximately 50 lbs.
- Must be able to stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs, adjust and/or install equipment.
If you are interested to know more about this role please reach out to Prakash at to learn more.
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