Senior Azure Engineer

The Senior Azure Engineer is a senior, hands-on technical role within the Advanced Support Team (AS") responsible for Tier 2/3 escalation support, incident response leadership, and long-term service stability for Managed Services customers. This role serves as the highest technical escalation point for complex and high-impact Azure-related incidents escalated from the Service Desk and/or Network Operations Center (NOC). The Senior Azure Engineer is a hands-on, operationally accountable role that participates in on-call rotations, leads incident response efforts, works directly with customers during outages and service degradation events, and drives problem management to eliminate recurring and systemic issues.

• Serve as a Tier 2/3 escalation resource for all Managed Services customers, supporting incidents escalated from the Service Desk and/or NOC.
• Act as the technical lead and incident commander during high-severity or complex incidents, coordinating response efforts across internal teams, vendors, and cloud providers.
• Participate in a formal on-call escalation rotation, providing after-hours incident response and technical leadership as required.
• Lead real-time troubleshooting during incidents, including deep technical analysis, mitigation, recovery, and service restoration.
• Communicate directly with customers during incidents, providing clear technical status updates, recovery plans, and post-incident explanations.
• Ensure proper documentation, handoff, and follow-up actions after incident resolution.
• Own technical direction and architecture for Azure-based Managed Services environments, ensuring solutions are secure, scalable, resilient, and supportable.
• Advanced knowledge of both IaaS and PaaS technologies within the Azure ecosystem.
• Working knowledge of Cloud Adoption Framework (CAF)
• Perform Azure Well Architected Reviews as part of the lifecycle of a managed Azure customer.
• Design and validate Azure infrastructure solutions across compute, storage, networking, identity, security, and monitoring.
• Architect and support Azure Virtual Desktop environments, including host pools, scaling strategies, image lifecycle management, and FSLogix profile architecture.
• Define disaster recovery and resiliency strategies for Azure workloads, including recovery objectives, dependencies, and validation approaches.
• Identify architectural risks and recommend remediation to improve platform stability and reduce operational risk.
• Design, implement, and govern Infrastructure as Code (IaC) using ARM templates, Bicep, Terraform, or equivalent tooling.
• Establish and enforce IaC standards, version control practices, and reusable deployment patterns for Azure environments.
• Promote automation-first approaches using Power Shell and Azure CLI to reduce manual effort and improve consistency.
• Provide technical guidance to AST engineers to ensure deployments align with approved architectural and IaC standards.

• 5 years of experience in IT infrastructure and cloud technologies, with deep hands-on experience designing and supporting Microsoft Azure environments.
• Advanced expertise across Azure compute, storage, networking, identity, security, and monitoring services.
• Microsoft Azure Administrator certification (AZ-104 or current equivalent).
• Demonstrated experience serving in a Tier 3 escalation or advanced support role within a Managed Services environment.
• Proven ability to lead incident response efforts, including real-time troubleshooting, coordination, and customer communication.
• Strong experience designing and supporting Azure Virtual Desktop solutions, including FSLogix profiles.
• Experience designing disaster recovery and resiliency solutions for Azure workloads.
• Advanced experience with Infrastructure as Code using ARM templates, Bicep, Terraform, or equivalent.
• Strong automation skills using Power Shell and Azure CLI.
• Experience working within IT service management processes and tools such as Service Now.
• Bachelor's degree or higher education diploma in Information Technology is desired.
• Experience working for a Managed Services Provider (MSP).
• Experience supporting enterprise-scale Azure…