Desktop Support Engineer

Must Have Technical/Functional Skills

1. Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support

2. Ready to work in evening/night shift and provide on-call support for critical production issues

3. Excellent troubleshooting skills

4. Experience in escalating/coordinating technical issues to Tier 2 Support

5. Able to maintain a high level of confidentiality and professionalism

6. Ability to effectively prioritize and execute tasks

7. Strong customer-service orientation

8. Effective interpersonal and relationship-building skills

9. Ability to learn new technologies to perform day to day support operations

Roles & Responsibilities

1. Provide Tier 1 Support for various IT applications. Support Activities include:

- Basic PC Hardware Support - Virtual Desktop/iPads/Printers/Citrix IGELS/Citrix Servers Support

2. Access Request Handling

3. Escalate issue to appropriate teams and follow up for closure

Salary Range $60,000-$70,000year

TCS Employee Benefits

Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:
Maternal & Parental Leaves.

Insurance Options:
Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:
Commuter Benefits & Certification & amp;
Training Reimbursement.

Time Off:
Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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