Field Access Manager

Field Access Manager

Central Indiana – Indianapolis, IN;
South Bend, IN;
Lafayette, IN | Merck

The Field Access Manager (FAM) serves as the subject‑matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and works cross‑functionally with patient support, market access, and field sales to support timely patient access to therapy. The FAM provides information to providers on access processes, reimbursement issues, and support patient assistance programs while ensuring compliance with healthcare regulations.

The role is remote/field‑based and proactively delivers approved education to defined accounts within an assigned geography.

• Provide information and/or education to HCP accounts on patient access, including benefit verification, prior authorization process, appeals process, and patient support programs in both live and virtual formats.
• Analyze access trends.
• Partner cross‑functionally to identify and address barriers to patient access and supporting patient satisfaction.
• Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy.
• Monitor payer trends to address access barriers.
• Provide access information to HCP offices.
• Provide access education to field teams upon approved direction.
• Escalate and coordinate on access issues with third parties, including hub vendor.
• Provide education and support on specialty pharmacy issues.
• Provide information to HCP offices on how the products are covered under the benefit design (Commercial, Medicare, Medicaid).
• Answer questions about coverage, including payer‑specific access questions.
• Maintain deep knowledge of regional and national market dynamics, and payer coverage policies.
• Act as a subject matter expert on access and affordability challenges across various payer types, including Medicare, Medicaid, and commercial plans.
• Educate and update HCPs on key private and public payer coverage and changes that impact access for patients.
• Support patient access to the product by providing subject‑matter expertise on payer coverage issues impacting product access in a manner that complies with policies, processes and standard operating procedures.
• Educate HCP offices on the product hub program, including patient support offerings, financial assistance and hub educational resources.
• Demonstrate knowledge of and communicate information about access resources and payer processes/policies.
• Attend national and regional meetings.

• Bachelor's Degree; 7+ years’ experience in patient support, healthcare sales or operations, project management, or reimbursement support.
• Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processes.
• Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.
• Excellent interpersonal and communication skills; demonstrated ability to engage and influence diverse stakeholders across teams and disciplines.
• Competent understanding of hub and patient support activities.
• Proven ability to manage multiple priorities in a hybrid environment with 20‑25 % travel; must reside in the assigned territory/metro area.
• Ability to operate as a “team player” in collaborating with multiple sales representatives, sales leadership, and internal colleagues to reach common goals.
• Must be at least 21 years old with a valid driver’s license and a clean driving record.

• Pharmaceutical industry experience highly preferred.
• Deep understanding of HCP office workflows, prescription flow, and clinic operations; pulmonology experience preferred.

Effective September 5, 2023, employees in office‑based positions in the U.S. will work a hybrid schedule consisting of three total days on‑site per week, Monday–Thursday, with Friday designated as a remote‑working day, unless business‑critical tasks require on‑site presence. This model does not apply to field‑based positions or those designated as “remote”.

Salary range: $ – $. Additional compensation may…