Assistant-Administrative

Job Description

Overview

Schedule & Location

* Schedule:

Monday-Friday, 8:00 AM - 4:30 PM

* Work Arrangement:
Onsite

* Location:

Riley Hospital

Role Overview

This position operates in a high‑volume, call‑center-style environment and requires the ability to think quickly, multitask effectively, and remain composed in fast‑paced and sometimes stressful situations. The role manages a significant volume of phone calls, referrals, and internal messaging while ensuring accuracy and adherence to established protocols.

Key Responsibilities

* Answer incoming phone calls and handle inquiries in accordance with established protocols

(prior call center or high‑volume phone experience preferred)

* Review, understand, and schedule new patient referrals accurately and efficiently

* Manage multiple tasks simultaneously while prioritizing urgency and patient needs

* Apply strong problem‑solving and critical‑thinking skills when addressing complex or time‑sensitive situations

Skills for Success

* Ability to think quickly, retain information, and transition seamlessly between tasks

* Strong multitasking skills with attention to both detail and the bigger picture

* Resilient and calm under pressure in a fast‑paced environment

* Team‑oriented mindset with a commitment to supporting colleagues both professionally and personally

Required Qualifications

* High School Diploma or GED

* 0-3+ years of relevant professional experience; administrative experience preferred

* Ability to work effectively within a matrixed organizational structure and dynamic environment

* Fundamental proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)