Operations Specialist

Position Summary

The Operations Specialist manages and coordinates operational activities within a specific business area, ensuring processes and goals are followed. The incumbent is responsible for ensuring smooth and efficient daily operations by providing technical, administrative, and customer support; monitoring, analyzing, and improving operational performance, quality, and efficiency. The Operations Specialist will have a wide range of responsibilities, including technical support, troubleshooting, and process improvement.

• Manages schedules, processes invoices, and coordinates driver routes; handles scheduling of waste pickups and equipment deliveries.
• Ensures efficient routing and resource allocation with dispatchers and holds driver daily debriefs.
• Responds to customer inquiries about waste and recycling procedures; addresses complaints and provides solutions related to waste collection or recycling issues; ensures customer satisfaction with waste management services.
• Identifies and resolves operational issues, such as equipment malfunctions and route delays.
• Monitors and reports waste collection and recycling data; ensures adherence to environmental regulations and waste management guidelines.
• Troubleshoots office system technical issues, assists with software problems, and ensures equipment functions correctly.
• Manages inventory, coordinates with other departments, and ensures smooth workflows.
• Maintains records of waste streams, recycling programs, and disposal sites.
• Generates reports on waste volumes, recycling rates, and other key performance indicators (KPIs).
• Prepares and distributes information on waste and recycling guidelines.
• Other non-essential duties as assigned or may be necessary.

• Excellent customer service and communication skills.
• Data analysis and reporting skills.
• Familiarity with waste and recycling regulations and practices.
• Advanced problem‑solving and analytical skills.
• Ability to work independently and as part of a team.
• Knowledge of relevant software and systems.

• 4‑7 years of overall relevant work experience.
• Experience and/or background in property management, facilities maintenance, and handling EHS compliance related tasks.

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short‑ and long‑term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry‑leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater…