LIFT Academy - Crew Scheduler

Overview

Position: LIFT Academy - Crew Scheduler

Employer:

Leadership In Flight Training Academy

Serves as front-line liaison to staff, students, and guests through excellent customer service and problem-solving. Provides support for operations and maintenance by scheduling students and aircraft to meet short-term needs. Maintains records and creates reports for departmental leadership on daily activities and performance.

• Enter and audit required student documents in recordkeeping system.
• Assign and reassign aircraft to reservations to maximize efficiency while ensuring maintenance requirements are met.
• Serve as liaison between students and instructors to deliver and receive documents, including temporary airman certificates and badges.
• Purchase aircraft fuel, hotel rooms, and transportation for students and staff.
• Finalize daily schedule and record non-compliance.
• Post open flying daily, fill open flying, and assign flights to cover instructor absences.
• Monitor VHF operations radio frequency.
• Ensure compliance with applicable FAA regulations and Company policies.
• Assign all training reservations to a qualified instructor for an on-time departure.
• Coordinate quick recovery of open flying due to irregular operations with guidance from the Scheduling Coordinator.
• Anticipate operational disruptions and propose cost-effective solutions.
• Implement time-sensitive decisions to solve disruptions to the daily flight schedule.
• Ensure changes to the published schedule are communicated to crew members in a timely manner.
• Assist with on-the-job training of new hire schedulers.
• Provide 22/7 support to students and instructors by processing sick calls, general schedule inquiries, and other daily schedule modifications.
• Provide exceptional and timely customer service to instructors and students.
• Maintain a strong working knowledge of federal aviation regulations and schedule requirements.
• Collaborate with internal departments for a safe, efficient, and reliable operation.
• Communicate professionally with coworkers and vendors.
• Uphold BEST guiding principles.
• Other duties and responsibilities as assigned.

• Customer service
• Operational efficiency
• Safety and security

• High School Diploma or GED equivalent
• One year of previous customer service or call center experience (additional education may be substituted for experience)
• Remarkable customer service experience
• Stable work history with reliable attendance
• Thrives in a high-stress, high-volume environment
• Critical thinking with problem-solving and attention to detail
• Multitasking with urgency and follow-through
• Excellent verbal and written interpersonal communication skills
• Ability to work with variable conditions and limited standardization
• Ability to interpret instructions in written, oral, diagram, or schedule form
• Self-motivated and able to work independently and in a team
• Experience in Windows OS, Microsoft Office Suite, and web browsers; ability to learn new programs
• English reading, writing, and speaking proficiency
• Ability to sit or stand for extended shifts

• Bachelor’s degree in Aviation
• Previous airline experience

• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to present information clearly in one-on-one and small group settings

• Ability to solve practical problems and interpret instructions across varied scenarios; multitask while maintaining urgency

• Make decisions by applying established policies and procedures

Able to move about the work environment; frequently required to stand, walk, sit, talk, and hear.

Typically not exposed to extreme environmental conditions. Ability to work a varied schedule, including nights, weekends, and holidays.

Travel up to 10% of the time, including nights, weekends, holidays, and overnight stays.

EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMMODATIONS
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Note:

This posting may include additional internal references and unrelated job listings not pertinent to the role.