Carrier Account Coordinator

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Today’s logistics marketplace is an ever‑changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast‑paced career.

The Carrier Account Coordinator is a specialized role that supports the operations of existing accounts by ensuring our freight and services arrive safely and on time, always meeting customer expectations. This role requires great communication skills, a service orientation, and a strong work ethic. Carrier Account Coordinators are responsible for executing internal operations, communicating with carriers to meet our load‑match goals and service commitments with empathy and promptness.

• Execute all day‑to‑day operations to ensure customer satisfaction, addressing carrier inquiries, and escalating or solving load resolution.
• Ensure consistent operations by following established business processes.
• Coordinate load management with internal Spot stakeholders, as dictated by customer needs, including coordination with Spot teams in Carrier Services and Logistics.
• Answer incoming calls, audit load information, and enter load data when booking loads.
• Track and trace booked shipments as needed.

• Bachelor’s degree preferred.
• Previous sales or 2+ years of customer service experience.

• Proficient in Microsoft Office Suite.
• Ability to thrive in a fast‑paced environment and meet performance metrics.
• Strong communication skills – persuasiveness, assertiveness, confidence, resilience.
• Entrepreneurial and competitive spirit, passion, self‑motivation.
• Organization and attention to detail.
• Adaptability, multi‑tasking ability, sense of urgency.
• Confident decision‑making skills, problem‑solving ability, and issue resolution.

• This is a non‑exempt position under the Fair Labor Standards Act and is overtime eligible.
• Onsite 5 days a week – Indianapolis, Indiana.
• $18‑20/HR base pay.

Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.