Field Service Representative - Cooling

Overview

Field Service Representative - Cooling

Schneider Electric’s Field Service Representatives play an impactful role within the organization, collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do.

We provide direct product training and training on all digital and physical tools associated with their work. Schneider Electric supplies service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home‑based, flexible 40‑hour schedule with overtime available.

This Field Service Representative position will be within our U.S. Services business, specifically our Secure Power & Cooling Services team, focusing on servicing critical data center equipment. We are the OEM service provider for APC/MGE/Schneider Electric equipment.

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, and District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Coordinate with Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

• Travel throughout the region for local customer support or countrywide travel
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues as required

• Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence
• 2+ years in Field Services or equivalent industry experience
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
• Movement of service equipment weighing up to 50 pounds

Within your first 90 days, you’ll experience a unique, team‑oriented welcome with 2 weeks of in‑person training in our brand‑new state‑of‑the‑art training facility in Dallas, TX with all expenses paid. After on‑site training, you’ll continue with online training and be paired with a local area mentor for on‑the‑job onboarding.

Hear from a Field Service Representative who loves her job and working with customers.

Schneider Electric offers an inclusive benefits package to support all employees, including flexible work arrangements, paid family leaves, 401(k) + match, well‑being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us:
Schneider Electric careers information will be provided during the application process.

Let us learn about you. Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled.

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When you join Schneider Electric, culture matters. Our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – guide our work. IMPACT is your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into action, supporting a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

Become an IMPACT Maker with Schneider Electric – apply today!

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic. We uphold the highest standards of ethics and compliance through our Trust Charter, which underpins safety, sustainability, quality and cybersecurity.

Schneider Electric is committed to inclusivity and ensuring all employees feel valued and safe to contribute their best. More information about our Trust Charter is available on our site.