Field Service Technician

Field Service Technician I

Location:

Indianapolis, IN, US, 46241

Requisition

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities.

Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit  .Global Leader in Lottery Solutions | Brightstar Lottery Discover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Join the winning team at Brightstar Lottery, where innovation meets impact. We’re looking for a Field Services Technician I to support our lottery operations by servicing equipment at retail partner locations. This role is ideal for someone who enjoys hands-on work, problem-solving, and being part of a mission-driven organization that brings excitement and opportunity to communities.

• Travel within your assigned zone to install, maintain, or repair lottery equipment and communication devices
• Deliver supplies and marketing materials to retail locations
• Troubleshoot and resolve equipment issues in the field, including cleaning, swapping, or minor adjustments
• Provide basic training to new or existing retailers on equipment use
• Communicate clearly with dispatchers and document service activities accurately
• Maintain organized inventory of tools, parts, and consumables
• Follow Brightstar’s vehicle policy and attend driver safety training

• High school diploma or equivalent
• 2+ years of experience in electronics, field service, or a related industry
• Ability to lift up to 50 lbs, drive for extended periods, and work in various environments

• Technical or IT-related education or training
• Familiarity with electronics and data communications
• Comfort working at heights, in tight spaces, or in varying weather conditions
• Strong manual dexterity and safety awareness when working with tools and electrical components

Brightstar Lottery, formerly IGT Global Solutions, is a global leader in lottery innovation. With a presence in over 100 jurisdictions, we deliver secure technology, award-winning games, and reliable solutions that help our partners achieve their goals. Our purpose is Elevating Lotteries, Inspiring Dreams, and our promise is Advancing Lotteries. We’re proud to foster a culture of integrity, excellence, and inclusive teamwork.

We believe in taking care of our people. Here’s what you can expect as part of our team (benefits subject to eligibility and policy):

• Company vehicle for work use (Field Services only, location-dependent)
• Medical benefits starting day one
• 12 paid holidays + 2 floating holidays
• 3 weeks of paid vacation annually (prorated first year)
• 401(k) with employer match — 100% vested from day one
• Paid parental leave, life insurance, short- and long-term disability
• Gym membership reimbursement, identity theft protection, and tuition assistance

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $17.45/hr – $23.27/hr the actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary…