Multi-Site Service Technician III; Multi- Family

Join to apply for the Multi-Site Service Technician III (Multi‑Family) role at Birge & Held
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The base pay range for this position is $24.05/hr – $30.07/hr.

The Multi‑Site Service Technician III is responsible for ensuring the overall maintenance, functionality, and appearance of the community’s physical assets. This role requires a strong technical skillset, timely completion of service requests, and collaboration with team members to deliver a high‑quality resident experience. The position reports directly to the Operations Manager.

• Conduct all work in alignment with company policies and applicable laws, including Fair Housing, ADA, and the Fair Credit Reporting Act.
• Maintain a professional, courteous demeanor with residents, team members, and vendors.
• Inspect buildings and common areas to ensure cleanliness, safety, and visual appeal.
• Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds.
• Repair serviceable items such as appliances, plumbing, and electrical systems across B&H communities.
• Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.
• Complete assigned work orders promptly, requesting support and reporting any delays or issues.
• Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams.
• Maintain community grounds to ensure a clean, safe, and welcoming environment.
• Assist with maintenance needs at other B&H assets as requested.
• Complete and submit required forms, reports, and documentation accurately and timely.
• Participate in other related responsibilities as assigned by the Service Manager.
• Participate in the on‑call rotation to respond to after‑hours maintenance emergencies as needed.

• Minimum of two (2) years of demonstrated success in apartment maintenance, construction, or a related field.
• EPA Certification for refrigerant handling required, or the ability to obtain certification upon hire.
• HVAC Certification is required.
• Valid driver’s license and reliable transportation required for positions that require travel between properties.
• Above‑average oral communication skills.
• Provide own hand tools, including power drills, impact drivers, and all non‑powered hand tools.
• Ability to operate all necessary tools to perform essential functions of the position.
• Experience in residential property maintenance is beneficial.
• Working knowledge of OSHA standards and other environmental safety standards.
• Self‑motivated with the ability to complete assigned tasks, negotiate competitive pricing of supplies and contracted work, and multi‑task effectively.
• Strong attention to detail and ability to troubleshoot, analyze situations, and make sound business decisions.
• Ability to perform a variety of duties in all types of weather.
• Ability to lift, push, and pull up to 75 pounds.
• Smartphone preferred for work purposes.
• Standard expectations include completion of work orders within 48 hours (excluding emergencies) and unit turns within seven working days, unless directed otherwise by the Community Manager.

• Generous paid time off policy, including up to 18 days of PTO per year, 12 full days and two half‑day holidays, floating holiday, birthday, and veterans day.
• Volunteer Paid Time Off of 8 hours per year.
• Up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Monthly commission opportunities and quarterly bonuses based on site‑specific KPIs.
• Employee discounts at Birge & Held properties.
• Robust wellness program, including up to $25/month in gym membership reimbursements and access to certified health coaches.
• Competitive dental, vision, and comprehensive medical plans.
• 401(k) plan with competitive employer contributions.
• Automatic enrollment in basic life insurance with options for supplemental life, LTD, STD, and critical illness insurance.
• Monthly phone stipend of up to $50.
• Tuition reimbursement program and dedicated Talent Development team.
• Recognition as one of the Top Workplaces in the USA.

Mid‑Senior level

Full‑time

Information Technology

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.