Security Officer

Security Officer – Full Time

Hollywood Casino Lawrenceburg is recruiting a Security Officer to ensure safety and provide excellent guest service in a fast‑paced environment.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

• Adhere to all departmental and company policies and procedures regarding guest service standards.
• Provide continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.
• Escort and transport funds for table fills, slots, and/or banks; provide security for kiosk add fills and money drops to include tables and slots; provide escorts in sensitive areas for all non‑gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).
• Respond to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.
• Address any type of medical situations on property and ensure proper emergency contacts are notified if necessary.
• Operate Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.
• Assist leadership and prepare detailed reports on Security‑related incidents that occur on company property.
• Attend all departmental, company, and safety/first aid training programs as scheduled.
• Perform all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.
• Oversee customer boarding and disembarking: provide crowd control, direct traffic, check IDs, and check for items not allowed on the boat.
• Provide training to new officers and serve as a field training officer as needed.
• Provide positive communication and use Red Carpet Training skills with every patron and co‑worker.
• Perform duties in a safe manner; report any potential safety hazards to management staff.
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
• Maintain strict confidentiality in all company matters.

• Must be at least 21 years of age.
• High School Diploma or equivalent required.
• Previous experience in a guest service‑related field required; six (6) months of related experience and/or training preferred.
• Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.
• Will be required to obtain CPR Certificate and Bloodborne Pathogen training.
• Must have excellent customer service and interpersonal skills.
• Strong problem‑solving, mediation, and organizational skills required.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
• Must have the ability to run on level surfaces as well as up and down stairs.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have strong computer skills and be fully competent in…