Client Services Manager - Security

Client Services Manager - Contract Security at Garda World

Join Garda World as a Security Client Services Manager – Where Service Excellence Meets Impact! As a Security Client Services Manager, you’ll be the trusted link between our clients and our organization, ensuring they receive an exceptional experience that reflects Garda World’s reputation as the industry’s premier security partner. In this role, you’ll champion service quality, strengthen client relationships, and help drive account success through proactive communication, problem‑solving, and operational insight.

• Competitive Salary: $60,000 per year
• Work Site
  
  Location:
  
  Indianapolis, IN
• Set
  
  Schedule:
  
  Monday through Friday, 8:00 a.m. – 5:00 p.m. (may require long hours and weekends)
• Comprehensive Benefits:
  Medical, dental, and vision insurance plans; 401(k) with employer matching; paid time off; paid holidays; disability and life insurance options.
• Career Growth opportunities at Garda World
• Travel:
  Daily visits to various client sites throughout the market.

• Supervise the day‑to‑day security services provided to the facilities and ensure service is of the highest standards.
• Develop and maintain effective relationships with clients and employees and serve as the liaison between Garda World, our clients, and our assigned staff.
• Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction.
• Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts.
• Routinely visit and inspect supervisors and security officers assigned to accounts; review reports, provide training & guidance, evaluate proficiency, ensure compliance with contract specifications and Garda World policy, and initiate corrective action as required.
• Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies, and procedures necessary for effective and efficient operation.
• Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports.
• Ensure 100% compliance with all federal, state, and local regulations in assigned accounts.
• Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.
• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed.
• Ensure progressive discipline is followed for all corrective actions.
• Perform other duties as assigned.

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• A college degree in business or a related field, or equivalent work experience.
• Valid driver’s license with a satisfactory driving record.
• Minimum 1 year of management experience; 3 years preferred.
• Experience overseeing multiple sites.
• Leadership experience.

• Operational Oversight & Accountability
• Client‑Centric Communication & Relationship Building
• Team Leadership & Performance Management
• Attention to Detail & Situational Awareness
• Administrative & Analytical Proficiency

Garda World:
Make the World a Safer Place In the United States, Garda World Security remains the only guarding security company certified by Great Place to Work. This could be more than a job – 26% of our corporate employees started as frontline workers. Garda World Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of Garda World Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, Garda World Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

It is also the policy of Garda World Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.