Sales Assistant

Overview

Description Company

Summary:

We’re innovative. We’re customer centric. We’re experience focused. We embrace the changing ideal of what and where people call home. We also believe in our formula for success – talented team collaborating with integrity, always executing, always innovating, while transforming neighborhoods and enhancing people’s lives.

Onyx+East is a full-service home builder including development, construction, marketing, design, and sales – focused on serving clients seeking walkable neighborhoods and homes that make their life more connected and convenient. Headquartered in Indianapolis, Onyx+East is comprised of inspired and industrious individuals who are passionate about active lifestyles, exceptional customer experiences and creating solutions for neighborhoods that positively impact communities.

Job Summary

The Sales Assistant supports the Sales Team by assisting with daily sales operations, providing exceptional customer service, and ensuring model homes and inventory homes are properly maintained and presented. This role serves as a key point of contact for guests and buyers and works closely with Sales, Marketing, Construction, and Operations teams to support community sales goals.

This position will work across multiple communities and report to the Director of Sales, with support from Onyx+East’s corporate office. Weekend and holiday availability is required in alignment with new home sales operations.

• Greet and assist guests at model homes, creating a welcoming and professional first impression of Onyx+East.
• Support Sales Director and Sales Counselors with day-to-day sales activities.
• Communicate with buyers throughout the customer journey to ensure a positive and informed experience.
• Assist in responding to inquiries via phone, email, and CRM systems in a timely and professional manner.
• Maintain and update customer databases and CRM systems with accuracy.
• Prepare, update, and manage sales reports, traffic logs, and other required documentation.
• Assist with updating and managing property listings across internal and external platforms.
• Ensure sales materials, pricing, and community information are current and accurate.
• Coordinate cleaning, upkeep, and overall presentation of sales offices/model homes, design center, and inventory homes.
• Conduct routine walkthroughs to ensure homes meet Onyx+East brand and quality standards.
• Coordinate cleaning, landscaping crews, and internal teams as needed to address maintenance or presentation issues.
• Ensure model homes are properly stocked with marketing materials and supplies.
• Work closely with Sales Director, Sales Counselors, Marketing, Construction, and Operations teams to support community goals.
• Assist with events, broker opens, and special sales initiatives as needed. Prepare market research and competition reports.
• Represent the Onyx+East brand professionally at all times.
• Other duties as assigned

Experience and Skill Requirements:

• High school diploma or equivalent required; college degree preferred
• One to three years of experience in customer service, sales support, real estate, hospitality, or a related field
• Strong interpersonal and customer service skills
• Excellent organizational skills with strong attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency with Microsoft Office including Outlook, Word, and Excel
• Experience with CRM systems and/or property listing platforms preferred
• Active real estate license or willingness to obtain one, if required by state regulations
• Strong written and verbal communication skills
• Ability to work weekends and holidays as required