BDC Agent

Tom Wood Toyota is looking for a BDC Agent to join our team onsite in Whitestown, IN. The ideal candidate will bring their excellent phone skills, personable demeanor, hospitable attitude, and will contribute to creating a positive and transparent buying experience for our valued guests.

• Respond promptly to inbound leads from phone calls, internet inquiries, emails, texts, and chats
• Make outbound calls to follow up with sales leads, unsold prospects, and existing customers
• Schedule and confirm appointments for the sales team
• Gather and accurately document customer information in the CRM
• Follow dealership scripts, processes, and lead‑handling standards
• Maintain consistent follow‑up with prospects according to BDC guidelines
• Coordinate with sales managers and sales consultants to ensure smooth handoffs
• Provide customers with basic vehicle information, pricing guidance (as directed), and dealership policies
• Meet or exceed daily, weekly, and monthly performance goals (calls, appointments set/shown, conversion rates)
• Ensure a positive, professional, and customer‑focused experience at all times
• Required: Valid driver's license with clean driving record

• Professional with excellent communication and customer service skills with friendly and personable demeanor
• Exceptional phone etiquette and active listening abilities
• Has strong organizational skills and the ability to multi‑task
• Maintains a high level of customer service; always being positive and outgoing
• Team‑oriented and flexible; willing to learn
• Has strong computer and internet skills, including Microsoft Office
• Previous sales experience is a plus
• Enthusiastic and motivated team player
• Required: Valid driver's license with clean record

• PTO & Vacation
• Paid Holidays
• Medical
• Dental
• Vision
• 401k with Company Match
• Life
• Disability
• Training
• Tuition Reimbursement
• Service Awards
• Career Advancement
• Wisely & Daily Pay

The Tom Wood Group is proud to be family‑owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.

Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal opportunity employer.