Aftermarket Sales Representative

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We’re Hiring for an Aftermarket Sales Representative (Transport). If you are excited and passionate about helping #Lets Solve Water , consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.

At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark.

Xylem seeks an Aftermarket Sales Representative (Transport) for the Indianapolis area to support our Flygt brand. This position is part of a passionate team dedicated to providing legendary customer service and supporting company goals by optimizing our commercial team, acting as “One Company,” and driving revenue and profitability. The role requires strong interpersonal and communication skills for effective collaboration with external customers and Xylem departments.

• Develop deep technical understanding of Xylem-Flygt Transport products and applications.
• Provide aftermarket, replacement, and retrofit product selections, including conversion kits, and develop related quotations.
• Deliver pre- and post-sales technical and commercial support, including basic application engineering for the design and proposal of systems and aftermarket solutions.
• Review specifications to identify and facilitate pre-bid requirements.
• Execute follow-up work, including product selection, solicitation of vendor quotes, and customer quotation development.
• Manage projects for new jobs with an emphasis on technically complex Transport projects.
• Provide full-range support including schedule oversight, communication with Xylem departments and customers, technical manual creation, and order execution based on contract specifications.
• Respond timely to internal and external inquiries regarding technical requests, order status, product availability, and pricing.
• Proactively notify customers of order status changes and resolve issues effectively.
• Utilize CRM, quotation, and ERP tools daily to maintain accurate data and support customer interactions.
• Conduct municipality and contractor touch calls to investigate potential opportunities and communicate Xylem’s value proposition.
• Participate in trade shows, job site startups, troubleshooting, and customer product education.
• Lead or participate in special projects to improve processes, create best practices, or support regional Xylem initiatives.
• Provide education and training on software tools and process flows to Technical Inside Sales or other support positions.
• Handle overflow tasks from other local or regional sales support positions, including technical support and order fulfillment, to ensure a legendary customer experience.

• Five+ years of commercial sales, field service, or business development experience in the Industrial, Water, or Wastewater industries.
• Superior customer service, interpersonal, and presentation skills.
• Thorough understanding of pump systems troubleshooting and the benefits of solid service practices.
• Significant experience with submersible pumps, mixers, and pump systems (strongly preferred).
• General knowledge of control schematics, PLCs, and monitoring devices (a plus).
• Proficiency in Microsoft Office (Word, PowerPoint, Excel) and CRM platforms.

• Environment: A mix of office, customer job sites, and shop environments. Occasional exposure to job site conditions, e.g., gas fields, petrochemical refineries, mills, mines, construction sites,…