ECommerce Associate

Overview

Position Status
:
Full-Time
Hourly Rate
: $15/hr.
Location
: 4105 N Franklin Rd., Indianapolis, IN 46226

is the first e-commerce platform created, owned, and operated by a nonprofit organization. Today, more than 130 Goodwill organizations from around the United States and Canada list and auction unique items on the site, including art, antiques, collectibles, apparel, jewelry, electronics, and more. Goodwill of Central and Southern Indiana provides an engaging online shopping experience on this site and other online destinations to further Goodwill's mission of helping people who are facing barriers in finding jobs.

The eCommerce Associate assists the management team in reaching the operational goals of the site by functioning in various capacities within the eCommerce location. The titles of the various jobs the eCommerce Associate may be called upon to learn and work include:
Picker/Shelver, Packer and Shipping Clerk, eBook Scanner, eBook Picker/Shelver, eBook Shipper, or Customer Service Associate. The environment is production- and safety-focused with a culture that values mutual respect, support, growth, positive team spirit, and family. All positions have hourly quotas to reach.

Hours of Operation: 7 AM-6 PM, Monday through Friday and Saturday, 7 AM-3:30 PM

There are a variety of working shifts available which also may include occasional overtime hours.

All roles will maintain clean and orderly work areas, meet and surpass hourly production quotas, and cross-train in other areas to build skill base and value within the department.

• Picker/Shelver and eBook Picker/Shelver:
  Accurately scans and stocks items into inventory.

• Picker/Shelver and eBook Picker/Shelver:
  Picks and fulfills customer orders and ensures accuracy by cross-referencing products with hand held scanners.

• Picker/Shelver and eBook Picker/Shelver:
  Inspects each product's condition and confirm with the description provided.

• Packer, Shipping Clerk, and eBook Shipper:
  Confirms appropriate packaging for customer orders.

• Packer, Shipping Clerk, and eBook Shipper:
  Prints out address labels and readies packages for shipment.

• eBook Scanner:
  Identifies quality merchandise using inventory management software and a barcode scanner.

• eBook Scanner:
  Visually inspects the condition of books and media.

• eBook Scanner:
  Determines which books make it into inventory.

• Customer Service Associates:
  Generates and answers all customer communications via  tickets, emails, phone calls, or in-person.

• Customer Service Associates:
  Schedules pick-up appointments.

• Customer Service Associates:
  Pre-picks and organizes customer orders.

• Customer Service Associates:
  Uses a digital camera to take specific product photos to meet customer requests.

• Customer Service Associates:
  Works with each department within the facility to resolve issues as they arise.

• Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.

• Industry Expertise - Has worked in a fast-paced/production-oriented environment with a focus on process, safety, and quality. Is adept at reaching and surpassing quantity/quality quotas.

• Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.

• Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values.

• Attention to Detail - Attends to details and pursues quality in accomplishing tasks, including safety awareness.

• Informed Decision-Making - Identifies and comprehends issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.

• Mathematical Aptitude - Adds and subtracts two-digit numbers and multiplies and divides with 10s and 100s.…